Administrator Entitlements

RBC; Kuala Lumpur; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading financial institution in Malaysia is seeking a candidate for their Investment Operations team to ensure effective processing of cash and security instructions. Responsibilities include performing validations, adhering to set deadlines, and maintaining strong relationships with clients and brokers. Must have at least 2 years in a related field, excellent communication skills, and attention to detail. This full-time role offers competitive compensation along with a supportive team environment and growth opportunities.

Benefits

Performance-based bonuses

Flexible benefits

World-class training program

Collaborative work culture

Qualifications

• Experience in a Global custody or related financial institution.
• In-depth knowledge and experience in investment operations (2+ years).
• Good written and verbal communication skills.
• Ability to use initiative and work under pressure.
• Excellent attention to detail and organization skills.

Responsibilities

• Ensure all corporate/income/tax events instructions are processed on time.
• Operate in adherence to SLA and operational procedures without exception.
• Promptly escalate operational issues that may cause financial issues.
• Ensure entitlement entries carry correct valuations for NAV calculation.
• Review procedures regularly for process improvements.

Skills

Active Learning

Communication

Critical Thinking

Customer Service

Operational Delivery

Process Improvements

Time Management

Education

Investment Operations Certificate (IOC)

Job description

Job Description

What is the opportunity?

RBC Investor & Treasury Services Malaysia is a processing center of operational excellence supporting 10 countries across three geographical time zones. The country employs a Global Operating Model to maximise efficiencies across times zones and supports a 24/5 operational capability.

You will be responsible to ensure treatment of cash and security instructions received from RBC Investor & Treasury Services’ clients in line with prescribed market, NAV and Treasury deadlines. The role is to deliver specific services to external and internal clients with high level of quality, efficiency and fostering a client first mindset.

You will be supporting UK region, working hours would be between 3pm-12am or 4pm – 1am. However, flexibility is required to support business needs.

What will you do?

• Ensure that all allocated corporate/income/tax events and instructions are processed, validated, and authorized within the required timeframes (key dates and stages).
• Operate in adherence to SLA and operational procedures without exception; deviations are reported to Senior Administrator/Supervisor/Manager immediately.
• Ensure prompt escalation of operational issues that may cause financial or reputational issues to RBC or its clients to Senior Administrator/Supervisor/Manager of the team/department.
• Ensure entitlement entries carry the correct valuation in providing accurate Unit Price for NAV calculation.
• Process receipt of entitlements within agreed service standards.
• Full adherence to the team’s control functions, including operations/events and End of the Day checklists.
• Assist with the day to day administrative tasks of investigation/amendment and clearance of reconciling items to ensure accurate corporate events processing.
• Ensure that queries raised/assigned to individuals are answered within agreed service standards.
• Review procedures and processing on a regular basis with advice to Supervisor for process improvements (time saving/cost effectiveness).
• Respond to all client queries and incoming emails in a timely and effective manner.
• Develop and maintain good working relationships with brokers/fund managers/clients/custodians.
• Provide assistance to the other teams within RBC INVESTOR & TREASURY SERVICES when required to ensure the success of the larger team.
• Actively engaged in cross-training for flexibility within the team.
• Ensure ongoing productivity by providing back-up relief for staff who are absent or on leave.

What do you need to succeed?

Must-have

• Experience in a Global custody or related financial institution.
• In-depth knowledge and experience (2+ years).
• Good written and verbal communication skills.
• Ability to use initiative.
• Excellent attention to detail.
• Good interpersonal skills and networking abilities with sub-custodians and internal departments.
• Ability to work as part of a team or alone to achieve collective goals.
• Good organisation skills and ability to prioritise workloads to meet tight deadlines.
• Able to work under pressure.

Nice-to-have

• Investment Operations Certificate (IOC) qualifications.

What’s in it for you?

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

• A comprehensive Total Rewards Program including performance-based bonuses, flexible benefits, and competitive compensation.
• Leaders who support your development through coaching and managing opportunities.
• A world-class training program in financial services.
• A collaborative dynamic culture where personal initiative and hard work are recognized and rewarded.

Job Skills

Active Learning, Communication, Critical Thinking, Customer Service, Operational Delivery, Process Improvements, Time Management

Additional Job Details

Address: PERSIARAN IRC 2, IOI RESORT CITY IOI CITY TOWER ONE: PUTRAJAYA

City: Putrajaya

Country: Malaysia

Work hours/week: 40

Employment Type: Full time

Platform: WEALTH MANAGEMENT

Job Type: Regular

Pay Type:

Posted Date: 2026-02-03

Application Deadline:

Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date above

Inclusion and Equal Opportunity Employment

At RBC, we believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.

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