ADMIN & OPERATIONS SUPPORT EXECUTIVE - JB IMMEDIATE VACANCY

Dibea; Johor; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading tech & lifestyle brand in Malaysia is seeking an Admin & Operations Support Executive. This role involves managing customer inquiries, assisting in digital marketing campaigns, and handling e-commerce operations. The ideal candidate will have 1-2 years of relevant experience and be fluent in Malay and English. The position offers flexible working hours and opportunities to grow within a fast-paced environment.

Qualifications

• Minimum 1–2 years experience in Admin / Customer Service / Marketing support.
• Good command of Malay and English (Mandarin is a bonus).
• Proficient in Microsoft Office & digital tools.
• Organized, responsible, proactive — can work independently.
• Team player with a positive and friendly personality.
• Passion in digital marketing/e-commerce is a strong advantage.

Responsibilities

• Manage customer inquiries across various platforms.
• Assist in digital ad campaigns on multiple platforms.
• Support A/B testing and campaign optimization.
• Work closely with cross-functional teams.
• Support any reasonable duties assigned by management.

Skills

Customer Service Management

Digital Marketing

Proficiency in Microsoft Office

Fluent in Malay and English

Team Collaboration

E-commerce Operations

Job description

ADMIN & OPERATIONS SUPPORT EXECUTIVE - JB IMMEDIATE VACANCY

We are expanding! Tineco Malaysia is looking for energetic and versatile talents to join our team. You will be assigned to one of the following specialization tracks based on your skills, interest, and experience:

This role is ideal for individuals who want to learn beyond traditional admin work and grow into a long-term career in our fast-growing tech & lifestyle brands:

What You Will Do (Depending on Placement)

A. Admin cum Business Support (Customer Service)

• Manage customer inquiries across live chat, WhatsApp, email & platforms with 95% response rate target.
• Handle order inquiries, returns & product questions with professional follow-up.
• Update CRM and ensure timely case resolution.
• Support campaign chats — sometimes outside normal hours during peak events.
• Assist in daily CS tasks: order printing, vouchers, posting support, review replies & communication-related operations.

B. Admin Performance Marketing (Ads + E-commerce Operations)

• Assist in digital ad campaigns on Meta, TikTok, Shopee & Lazada.
• Monitor & report KPIs: ROI, ROAS, CTR, CPC, CPM, conversions.
• Assist in tracking setup (pixels, UTM, analytics tools).
• Support A/B testing and campaign optimization.
• Manage SiteGiant e-commerce system daily operations:

• Participate in system migration from Murho to new inventory software.
• Liaise with internal/technical teams for smooth e-commerce flow.

• Identify & recruit influencers on FB, IG, TikTok & Xiao Hong Shu (RED).
• Plan campaigns for launches & seasonal promos.
• Prepare creative briefs, manage product seeding & posting timelines.
• Review content to ensure brand alignment.
• Track performance & prepare post-campaign reports.

General Responsibilities

• Work closely with cross-functional teams.
• Support any reasonable duties assigned by management.
• Occasionally attend meetings in Singapore (with prior notice).

Requirements

• Minimum 1–2 years experience in Admin / Customer Service / Marketing support.
• Good command of Malay and English (Mandarin is a bonus).
• Proficient in Microsoft Office & digital tools.
• Organized, responsible, proactive — can work independently.
• Team player with a positive and friendly personality.
• Passion in digital marketing/e-commerce is a strong advantage.

Working Hours

Saturday (Flexible for WFH) : 9.00am – 1.00pm