Admin Officer (Living Support)

Kaifa Technology (M) Sdn Bhd (USAT); Kulai; On-site; MYR 100,000 - 150,000; Full time

Job summary

A company managing accommodation facilities in Kulai, Malaysia, is seeking a professional to oversee hostel operations. The role involves maintaining living standards, managing data in Excel, and addressing resident complaints. Candidates should be meticulous, service-oriented, and skilled in problem-solving and analytical thinking to ensure a smooth accommodation experience for all residents.

Qualifications

• Highly meticulous, people-oriented, and service-driven with problem-solving abilities.
• Strong analytical thinking skills.

Responsibilities

• Oversee daily operations of external hostel facilities.
• Maintain and regularly update Excel records for hostel-related data.
• Monitor room availability and assign accommodations efficiently.
• Conduct regular inspections for safety, hygiene, and comfort.
• Respond promptly to resident complaints and coordinate resolutions.

Job description

External Hostel Management: Oversee daily operations of external hostel facilities, ensuring smooth functioning and adherence to living standards.

Data Management & Reporting: Maintain and regularly update Excel records for all hostel-related data, including occupancy, room availability, complaints, and maintenance status.

Room & Occupancy Management: Monitor room availability, assign accommodations efficiently, and ensure proper documentation of check-ins and check-outs.

Living Standards Oversight: Conduct regular inspections to ensure hostel rooms and common areas meet required safety, hygiene, and comfort standards.

Complaint Handling: Respond promptly and professionally to resident complaints, coordinating with relevant teams to ensure timely resolution and maintaining a high level of resident satisfaction.

Job Requirement:

Responsible for the professional management of external hostel facilities provided to overseas employees.

Highly meticulous, people-oriented, and service-driven, with strong problem-solving abilities and analytical thinking.

Ensure a high standard of living conditions, efficient facility operations, and a smooth accommodation experience for all residents.