Admin Executive

Yap Animal Clinic And Surgery; Klang City; On-site; MYR 100,000 - 150,000; Full time

Job summary

A local veterinary clinic in Klang is seeking an administrative support role, emphasizing customer service and effective communication with clients. Applicants should possess a high school diploma and have minimum experience in clerical roles. Responsibilities include managing appointments, maintaining patient records, and assisting the veterinary team with administrative tasks. Fluency in English, Bahasa Malaysia, and Mandarin is essential. The role offers various benefits, including EPF, SOCSO, and health insurance.

Benefits

EPF

SOCSO

Annual Leave

Medical Leave

Health Insurance

Qualifications

• Minimum of 1-2 years of relevant experience in an administrative or clerical role.
• Proficiency in data entry and record keeping with a high degree of accuracy.
• Strong communication skills in English, Bahasa Malaysia, and Mandarin.

Responsibilities

• Provide exceptional customer service and manage client communications.
• Maintain accurate and up-to-date patient records.
• Manage the clinic's appointment schedule for veterinarians.
• Perform data entry tasks and prepare documents.
• Handle billing and payment processing.
• Maintain a clean and organized reception area.

Skills

Customer service

Data entry

Communication in English

Communication in Bahasa Malaysia

Communication in Mandarin

Organizational skills

Education

High school diploma or equivalent (SPM/'O' Level)

Job description

Yap Animal Clinic And Surgery – Klang, Selangor

High school diploma or equivalent (SPM/'O' Level) required.

Minimum of 1-2 years of relevant experience in an administrative or clerical role.

Proficiency in data entry and record keeping with a high degree of accuracy.

Excellent customer service skills with the ability to communicate effectively and professionally with clients, both in person and over the phone.

Strong communication skills in English, Bahasa Malaysia, and Mandarin, both written and verbal.

Ability to provide comprehensive administrative support, including managing correspondence, preparing documents, and handling inquiries.

Experience with scheduling appointments and managing calendars efficiently.

Must be able to work onsite at Yap Animal Clinic & Surgery, 111, Berkeley Town Centre, Off Jalan Batu Tiga 41300, Klang, Selangor, Malaysia.

Requirement

• High school diploma or equivalent (SPM/'O' Level) required.
• Minimum of 1-2 years of relevant experience in an administrative or clerical role.
• Proficiency in data entry and record keeping with a high degree of accuracy.
• Excellent customer service skills with the ability to communicate effectively and professionally with clients, both in person and over the phone.
• Strong communication skills in English, Bahasa Malaysia, and Mandarin, both written and verbal.
• Ability to provide comprehensive administrative support, including managing correspondence, preparing documents, and handling inquiries.
• Experience with scheduling appointments and managing calendars efficiently.
• Must be able to work onsite at Yap Animal Clinic & Surgery, 111, Berkeley Town Centre, Off Jalan Batu Tiga 41300, Klang, Selangor, Malaysia.

Responsibility

• Provide exceptional customer service to clinic clients, both in person and over the phone, addressing inquiries, scheduling appointments, and managing client communications effectively.
• Maintain accurate and up-to-date patient records, ensuring all information is entered correctly and kept confidential in compliance with data protection regulations.
• Manage the clinic's appointment schedule, coordinating appointments for multiple veterinarians and ensuring efficient use of their time.
• Perform data entry tasks, including updating client information, recording treatment details, and managing inventory records.
• Provide administrative support to the veterinary team, including preparing documents, managing correspondence, and assisting with other clerical tasks as needed.
• Handle billing and payment processing, including generating invoices, collecting payments, and managing accounts receivable.
• Maintain a clean and organized reception area, ensuring a welcoming environment for clients and their pets.
• Assist with inventory management, including ordering supplies, stocking shelves, and tracking inventory levels.
• Communicate effectively with clients in English, Bahasa Malaysia, and Mandarin to provide clear and accurate information about clinic services and pet care.
• Support the implementation of clinic policies and procedures, ensuring compliance with regulatory requirements and best practices.

Benefits

• EPF
• SOCSO
• Annual Leave
• Medical Leave
• Health Insurance