Admin Customer Service

Ipro Group Sdn Bhd; Kangar; On-site; MYR 20,000 - 100,000; Full time

Job summary

A growing retail and services company in Kangar, Perlis, is seeking an experienced Admin Customer Service to join their team. You will provide effective administrative and customer service support crucial for business operations. The ideal candidate will have strong communication and organizational skills, with proficiency in Microsoft Office applications. This full-time role includes handling customer inquiries from various platforms and assisting with order processing. Competitive remuneration and a collaborative culture are offered.

Benefits

Competitive remuneration

Opportunities for career development

Collaborative team culture

Qualifications

• Previous experience in a customer service or administrative role is preferred.
• Ability to interact effectively with customers and colleagues.
• Attention to detail and strong organizational capabilities.

Responsibilities

• Handle customer inquiries and provide high-quality support.
• Assist with processing orders and administrative tasks.
• Participate in team meetings for improvement initiatives.

Skills

Customer service experience

Strong communication skills

Organizational skills

Proficient in Microsoft Excel

Proficient in Microsoft Word

Interpersonal skills

Job description

IPRO GROUP SDN BHD is seeking an experienced Admin Customer Service to join our team in Kangar Perlis. This full‑time role will be responsible for providing efficient and effective administrative and customer service support to our growing operations. As a key member of our team, you will play a vital part in ensuring the smooth running of our day‑to‑day business activities.

What you'll be doing

• Handling customer enquiries and providing high‑quality customer service
• Customer Service must handle all incoming questions from multiple platforms such as WhatsApp, calls, Facebook, Shopee, TikTok, or walk‑in customers.
• Assisting with the processing of orders, invoices, and other administrative tasks
• Provide accurate information (price, stock, process, duration, warranty) to customers
• Participating in team meetings and contributing to continuous improvement initiatives

What we're looking for

• Previous experience in a customer service or administrative role, preferably within the Administration & Office Support industry
• Strong communication and interpersonal skills, with the ability to interact effectively with customers and colleagues
• Excellent organisational skills and attention to detail
• Proficiency in using Microsoft Office applications, particularly Excel and Word
• A proactive, flexible, and adaptable approach to work
• A passion for providing exceptional customer service and contributing to the success of the team

What we offer

At IPRO GROUP SDN BHD, we are committed to creating a positive and supportive work environment for our employees. We offer a range of benefits, including competitive remuneration, opportunities for career development, and a collaborative team culture. If you're looking to join a dynamic and growing organisation, we'd love to hear from you.

About us

We are a fast‑growing retail and device service company dedicated to providing reliable, high‑quality repair services and exceptional customer experience.
Our team handles a wide range of services, including smartphone repairs, device diagnostics, accessories retail, and after‑sales support. With a strong focus on honesty, speed, and professionalism, we aim to build long‑term trust with every customer who walks through our doors.