Admin Cum Customer Service Assistant(Nusa Bestari)

Kaili Aircon Trading Sdn Bhd; Johor; On-site; MYR 20,000 - 100,000; Full time

Job summary

A leading air conditioning company in Johor is looking for an Executive role focused on managing administrative and operational activities. Candidates should have 1–3 years of customer service experience, strong communication skills in Mandarin or Cantonese, and must be Malaysian. The role offers a salary between RM 2,100 to RM 2,700 per month, providing essential support to ensure smooth operational functions and customer satisfaction.

Qualifications

• 1–3 years of relevant experience in a similar role.
• Ability to manage administrative records and customer correspondence.
• Experience in air-conditioning companies considered an advantage.

Responsibilities

• Manage daily administrative and operational activities.
• Coordinate planning for smooth operations.
• Assist sales team in quotations and invoices.

Skills

Customer service

Communication skills in Mandarin/Cantonese

Organizational skills

Education

At least SPM or equivalent

Job description

Responsibilities

• Manage day-to-day administrative and operational activities of the company.
• Responsible for walk-in customers.
• Coordinate the planning and smooth operational function.
• Order and keep track of purchase requisition, quotation, stock control and sales administration.
• Perform office administration functions, including sourcing, purchasing and maintenance of office stationery, office equipment, and office premises.
• Maintain general administrative records of the company, including legal documents and agreements, staff welfare, and security.
• Administer and maintain records of company properties such as company cars, mobile telephones, and laptops, and arrange renewal of road tax and vehicle insurance.
• Maintain and update company general insurance policy, claim handling, and reporting.
• Assist the sales team in preparing quotations, purchase orders, invoices, price lists, and reports.
• Correspond with customers via email and follow up/respond to customer complaints.
• Follow up on order status and monitor closely.
• Ensure integrity of client information in the database system.
• Contact customers immediately to provide alternative solutions if unable to meet order or delivery requirements.
• Ensure payment for all orders is collected according to payment terms.
• Experience with air‑conditioning companies considered an advantage.
• Any ad‑hoc tasks as assigned by a superior.

Job Information & Requirements

• Contract Type: Full‑time
• Job Type: Executive
• Experience Level: 1–3 years
• Job Category: Customer Service/Call Centre
• Minimum Education Required: At least SPM; at least one year of relevant experience
• Languages Required: Mandarin / Cantonese, Bahasa Malaysia, English
• Nationality Preferred: Malaysians only
• Gender Preferred: All genders
• Own Transport: None required
• Salary & Other Benefits: RM 2,100 to RM 2,700 per month