Admin cum Customer Service

Jobstreet Malaysia; Selangor; On-site; MYR 20,000 - 100,000; Full time

Job summary

A growing digital brand is looking for a passionate Admin cum Customer Service representative to enhance their digital presence. The role requires handling customer inquiries, managing bookings, and collaborating with marketing to boost brand stories. Ideal candidates should have at least 2 years of experience in customer service, possess good communication skills in English and Bahasa Malaysia, and have basic computer proficiency. This position offers an exciting opportunity to shape the voice of a newly established brand in a fast-paced environment.

Qualifications

• At least 2 years of experience in customer service or handling customer inquiries.
• Basic computer skills and proficiency in messaging apps and social media platforms.
• Detail-oriented and able to manage multiple tasks effectively.

Responsibilities

• Handle customer inquiries via phone, email, and social media.
• Prepare quotations and coordinate with shop leads.
• Manage bookings, appointments, and customer transactions.
• Conduct job completion walk-throughs and handle complaints.

Skills

Customer service experience

Communication skills in English and Bahasa Malaysia

Organizational skills

Basic computer skills

Education

Minimum SPM / Diploma or equivalent

Tools

MS Office

Google Workspace

Job description

JACAR brand is looking for a passionate Admin cum Customer Service to grow our digital presence and bring our brand stories to life. If you’re someone who loves creating impactful content, thrives in fast-paced environments, and has a flair for connecting with audiences online, this is your chance to shape the voice of a new established brand.

Responsibilities

Handle customer inquiries through phone, email, social media, and in-store interactions, while providing accurate information on services, pricing, and available packages.

Prepare quotations, job sheets, and service details, and coordinate with shop leads to ensure jobs are completed on schedule.

Manage bookings, appointments, follow-ups, payments, refunds, and related transactions to ensure smooth customer experiences.

Monitor job progress, provide regular updates, conduct job completion walk-throughs, explain after-care and warranty, and handle complaints with proper escalation.

Perform data entry, filing, document control, inventory tracking, supply ordering, and office equipment coordination.

Upload product details online, take product/service photos, assist in content creation, video shoots, and collaborate with the marketing team to enhance brand visibility.

Gather customer feedback, analyze shop and app data, track key metrics, prepare reports, and identify trends and improvement opportunities.

Maintain 5S practices, punctuality, professionalism, positive service attitude, awareness of market trends, support retention initiatives, and perform ad-hoc tasks as assigned.

Requirements

Minimum SPM / Diploma or equivalent.

At least 2 years of experience in customer service or handling customer inquiries.

Good communication skills in English and Bahasa Malaysia (additional languages are a plus).

Basic computer skills (MS Office, Google Workspace, messaging apps, and social media platforms).

Organized, detail-oriented, and able to manage multiple tasks at the same time.

Willing to learn sales techniques, marketing support, and basic data reporting.

Punctual, responsible, and able to work independently as well as in a team.