Admin cum Customer Service

Pets Global; Kajang Municipal Council; On-site; MYR 20,000 - 100,000; Full time

Job summary

A leading pet food distributor is searching for an Admin cum Customer Service professional to manage order processing, handle customer inquiries, and ensure smooth retail operations. Ideal candidates should possess a Diploma or Advanced Diploma, be detail-oriented, and proficient in Microsoft Office. This role offers a competitive salary, a five-day work week, and opportunities for career growth in a supportive environment. Join the team and help us enhance the well-being of pets.

Benefits

Competitive salary package

Career progression opportunities

Supportive work environment

Qualifications

• Possess a Diploma or Advanced/Higher Diploma is an advantage.
• Mature, with a pleasant personality.
• Able to work independently with minimal supervision.

Responsibilities

• Responsible for daily operations of order processing for retail & online platforms.
• Handle customers' calls and inquiries professionally.
• Upload invoices to system platforms accurately.
• Perform redemption for end-users and retailers.
• Ensure stock inventory on online platforms is updated regularly.
• Provide customer support via third-party platforms.

Skills

Proficient in Microsoft Office

Experience in admin or clerical tasks

Strong attention to detail

Organizational skills

Self-motivated

Multitasking abilities

Education

Diploma or Advanced/Higher Diploma

Tools

Microsoft Excel

Microsoft Word

Job description

About Pets Global

Pets Global is a leading distributor in the pet food industry, committed to offering top-quality nutrition and products for pets. We pride ourselves on enhancing the well‑being of pets through exceptional service and innovative solutions.

Join Our Team

We are looking for an Admin cum Customer Service who is passionate, organized, and skilled in managing order processing, customer inquiries, and retail operations. If you enjoy working in a fast‑paced environment and have strong multitasking abilities, we want you on our team. Enjoy a competitive salary package, career progression opportunities, a 5‑days work week, and a supportive work environment where your work is valued.

Key Responsibilities

• Responsible for daily operations of order processing for retail & online platforms.
• Handle customers' calls and inquiries in a professional and efficient manner.
• Upload invoices to system platforms accurately.
• Perform redemption for end‑users and retailers.
• Ensure that the stock inventory on online platforms is updated regularly.
• Provide customer support via third‑party platforms.
• Process and confirm orders through third‑party platforms.
• Maintain and file documents in an organized manner.
• Perform any other ad‑hoc assignments as required by management.

Job Requirements

Education: Possess a Diploma, Advanced / Higher / Graduate Diploma in any field will be advantage.

Skills

• Proficient in Microsoft Office, including Excel and Word.
• Preferably with experience in admin or clerical tasks/ Sales Coordinator.
• Mature, with a pleasant personality, self‑motivated, and capable of multitasking.
• Able to work independently with minimal supervision.
• Strong attention to detail and organizational skills.

Working Hours

Monday to Friday, from 08.30 AM to 05.30 PM.

How to Apply

Are you ready to contribute to our team as an Admin cum Customer Service? If you are detail‑oriented, proactive, and ready to take on exciting responsibilities, we want to hear from you! Apply now to join our growing company.

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