Ad Ops & Service Delivery Lead (24/7)

Cognizant; Kuala Lumpur; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading technology company in Kuala Lumpur seeks an Ad Operations Operations Manager. This leadership role entails strategic governance of client relationships while ensuring operational project management. The ideal candidate will manage financial outcomes, process innovations, and oversee resource planning. Required skills include expertise in digital advertising, project management experience, and the ability to use data effectively. Join us in driving excellence and innovation!

Qualifications

• Proven experience in managing client relationships and technical projects.
• Expert understanding of the programmatic advertising ecosystem.
• Experience in leading large teams across various locations.

Responsibilities

• Manage client relationships including MBR/QBRs and SLA/KPI ownership.
• Oversee workflow optimization and process standardization.
• Lead technical project migrations to ensure operational continuity.

Skills

Client relationship management

Project management

Data analysis

Agile methodologies

Strategic oversight

Tools

Tableau

Excel

Power BI

Salesforce

Jira

Job description

A leading technology company in Kuala Lumpur seeks an Ad Operations Operations Manager. This leadership role entails strategic governance of client relationships while ensuring operational project management. The ideal candidate will manage financial outcomes, process innovations, and oversee resource planning. Required skills include expertise in digital advertising, project management experience, and the ability to use data effectively. Join us in driving excellence and innovation!