Accounting Software Support Specialist

GECO Asia Pte Ltd; Kulim (Malaysia) Berhad Ladang REM; Hybrid; MYR 100,000 - 150,000; Full time

Job summary

A leading technology company in Johor Bahru is seeking an Accounting Software Support Specialist to provide exceptional customer support for audit software. The ideal candidate will have technical aptitude, strong communication skills, and at least 2 years of relevant experience. This role offers a competitive salary, hybrid work arrangement, and opportunities for career advancement. Fresh graduates are encouraged to apply.

Benefits

Attractive remuneration package

Flexible hybrid work arrangement

Generous annual leave

Career growth opportunities

Training provided

Qualifications

• At least 2 years of experience in technical support or customer service.
• Ability to work independently and embrace new challenges.
• Familiarity with auditing and accounting principles is a plus.

Responsibilities

• Provide timely and accurate technical support to customers.
• Assist customers with troubleshooting software issues.
• Build and maintain strong customer relationships.
• Collaborate with developers to resolve software defects.
• Ensure support aligns with auditing standards.

Skills

Technical support

Customer service

Strong communication

Problem-solving

Language proficiency (Chinese, English, Malay)

Education

Diploma in a relevant field

Job description

Job Summary

We are seeking a motivated and customer-focused Accounting Software Support Specialist to provide exceptional support for our audit software. The ideal candidate will have technical aptitude, strong communication skills, and the ability to work independently in a fast-paced environment. This role involves troubleshooting software issues, collaborating with developers, and ensuring customer satisfaction while adhering to auditing standards.

What You'll Be Doing

• Customer Support: Provide timely and accurate technical support to customers using our audit software, ensuring high satisfaction levels.
• Problem Solving: Assist customers with troubleshooting software issues, answering questions, and resolving problems efficiently.
• Relationship Management: Build and maintain strong customer relationships, ensuring their needs are met and exceeded.
• Collaboration: Work closely with software developers and team members to identify and resolve software defects and bugs.
• Compliance: Ensure all support provided aligns with auditing standards and best practices.
• System Enhancement: Analyze support tickets and contribute valuable insights for system improvements.
• Quality Assurance: Perform thorough testing to maintain and improve software quality.

Who Are We Looking For?

• Technical Aptitude: Candidates with a diploma and at least 2 years of experience in technical support, customer service, or a related field.
• Language Skills: Proficiency in Chinese, English, and Malay to effectively communicate with a diverse customer base.
• Accounting Knowledge: Familiarity with auditing and accounting principles is a plus, but not mandatory.
• Independence: Ability to work autonomously in a fast-paced environment with minimal supervision.
• Communication Skills: Strong interpersonal and communication abilities to interact professionally with customers and team members.
• Adaptability: Willingness to embrace new challenges and contribute to a growing, dynamic work environment.

Why You Should Consider This Opportunity

• Attractive Remuneration Package: Competitive salary and comprehensive benefits.
• Flexible Hybrid Work Arrangement: Enjoy the flexibility of both remote and in-office work.
• Annual Leave: Generous paid time off for work-life balance.
• Career Growth: Opportunity for advancement in a rapidly expanding field.
• Fresh graduates are encouraged to apply.
• This position is based in Johor Bahru only.
• Training provided.