Account Manager

TikTok; Kuala Lumpur; On-site; MYR 75,000 - 95,000; Full time

Job summary

A leading social media platform is looking for an e-commerce professional in Kuala Lumpur to drive growth and manage relationships with brands. The ideal candidate has over 3 years of experience in e-commerce, with strong analytical skills and attention to detail. You will work to acquire brands, enhance service quality, and develop long-term growth plans. Join a vibrant team committed to creativity and innovation in a fast-evolving tech environment.

Qualifications

• 3+ years experience in e-commerce is required.
• Proficient in using Excel and PowerPoint for data analysis.
• Experience in the Mothers & Babies Category is preferred.

Responsibilities

• Acquire and incubate brands for TikTok Shop.
• Build and maintain relationships with merchants to secure deals.
• Deliver a growth plan for categories or sub-categories.

Skills

Attention to detail

Logical and problem solving skills

Good analysis skills

Education

Bachelor’s Degree or equivalent practical experience

Tools

Excel

Power Point

Job description

Responsibilities

About the team

The FMCG team drives growth across everyday essentials, from groceries and pets to mothers and babies. We partner with leading brands and sellers to deliver seamless, engaging shopping experiences that make TikTok Shop a trusted destination for daily needs.

• Acquire and incubate brands, principals and big merchants that contribute large GMV share
• Build and maintain relationship with merchants, negotiate and secure best deals based on campaign or seasonality
• Discover new collaborative opportunity fit into merchants' short-term and long-term development plan and build JBPs
• Maintain service quality provided by seller - low cancelation and return rate, shipping LT, and other components to increase conversion rate and customer satisfaction
• Manage mid-and-long tail merchants by leveraging scalable incubation and management programs and tools
• Able to deliver category or sub-category growth plan with solid action plan

Qualifications

Minimum Qualifications

• Bachelor’s Degree or equivalent practical experience
• 3+ years experience in ecommerce
• Attention to detail, affinity with numbers, logical and problem solving skills
• Good analysis skills and able to set up an action plan based on data and experience

Preferred Qualifications

• Direct experience in the Mothers & Babies Category
• Strong connections with brands and big sellers are preferred
• Proficient in Excel and Power Point

About TikTok

TikTok is the leading destination for short-form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok's global headquarters are in Los Angeles and Singapore, and we also have offices in New York City, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo.

Why Join Us

Inspiring creativity is at the core of TikTok's mission. Our innovative product is built to help people authentically express themselves, discover and connect – and our global, diverse teams make that possible. Together, we create value for our communities, inspire creativity and bring joy - a mission we work towards every day.

We strive to do great things with great people. We lead with curiosity, humility, and a desire to make impact in a rapidly growing tech company. Every challenge is an opportunity to learn and innovate as one team. We're resilient and embrace challenges as they come. By constantly iterating and fostering an "Always Day 1" mindset, we achieve meaningful breakthroughs for ourselves, our company, and our users. When we create and grow together, the possibilities are limitless. Join us.

Diversity & Inclusion

TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.