Account Manager

Booking Holdings, Inc.; Kuala Lumpur; Hybrid; MYR 100,000 - 150,000; Full time

Job summary

A leading online travel company is seeking an Account Manager in Kuala Lumpur, Malaysia. The role involves managing partner relationships, providing commercial advice, and optimizing performance through data-driven consultations. Candidates must possess strong networking, analytical, and communication skills, alongside fluency in Bahasa Malaysia and English. This position offers a competitive benefits package, including flexible working arrangements and industry-leading product discounts.

Benefits

Annual paid time off

Generous paid leave scheme

Flexible working arrangements

Up to 20 days per year working from abroad

Industry leading product discounts

Responsibilities

• Manage relationships with partners at property or local group level.
• Be the main point of contact for commercial and operational support.
• Provide data-driven consultations using analytical tools.
• Influence stakeholders to optimize performance.
• Demonstrate deep product knowledge to partners.

Skills

Strong networking skills

Account management experience

Strong analytical skills

Influencing skills

Excellent communication skills

Public speaking skills

Understanding of revenue management

E-commerce or travel industry experience

Drivers’ license

Fluent in Bahasa Malaysia and English

Job description

About Us:

At Booking.com, data drives our decisions. Technology is at our core. And innovation is everywhere. But our company is more than datasets, lines of code or A/B tests. We’re the thrill of the first night in a new place. The excitement of the next morning. The friends you encounter. The journeys you take. The sights you see. And the memories you make. Through our products, partners and people, we make it easier for everyone to experience the world.

Role Description:

Manages a portfolio of partners, providing them with complex commercial advice in regards to their business performance, market opportunities and new partnership growth opportunities.

The Account Manager will directly manage the relationship with one or more stakeholders in each of the properties/partners in their portfolio. The main objective of the Account Manager is to manage the relationship with the partners in their portfolio with the goal of optimizing their performance on the platform.

Key Job Responsibilities and Duties:

• Be responsible for managing the relationship with partners at property or local group level in the portfolio by investing majority of your time in direct interaction, mostly market visits and performance calls.
• Be the main point of contact for the partners in your portfolio and support them on commercial and operational topics.
• Be a trusted advisor for partners in your portfolio in regards to their business performance, market opportunities and industry trends and making data driven consultations by using internal analytical tools.
• Cooperate with relevant stakeholders like connectivity providers, central teams, (Sr.) key Account Managers and local offices.
• Be able to influence stakeholders to implement products to optimize their performance.
• Demonstrate deep knowledge of products and service offerings to partners at property or local group level.

Qualifications & Skills:

• Strong networking skills
• Ability to demonstrate relevant account management experience
• Accurate, strong analytical skills
• Strong influencing skills, ability to influence directors
• Excellent communication skills
• Strong public speaking skills
• Good understanding of revenue management
• Affinity or experience within e-commerce or travel industry
• Drivers’ license
• Availability to travel up to 50%
• Language: Fluent in both Bahasa Malaysia and English

Benefits & Perks - Global Impact, Personal Relevance:

Booking.com’s Total Rewards Philosophy is not only about compensation but also about benefits. We offer a competitive compensation and benefits package, as well unique-to-Booking.com benefits which include:

• Annual paid time off and generous paid leave scheme including: parent, grandparent, bereavement, and care leave
• Hybrid working including flexible working arrangements, and up to 20 days per year working from abroad (home country)
• Industry leading product discounts - up to 1400 per year - for yourself, including automatic Genius Level 3 status and Booking.com wallet credit

Diversity, Equity and Inclusion (DEI) at Booking.com:

Diversity, Equity & Inclusion have been a core part of our company culture since day one. This ongoing journey starts with our very own employees, who represent over 140 nationalities and a wide range of ethnic and social backgrounds, genders and sexual orientations.

Take it from our Chief People Officer, Paulo Pisano: “At Booking.com, the diversity of our people doesn’t just build an outstanding workplace, it also creates a better and more inclusive travel experience for everyone. Inclusion is at the heart of everything we do. It’s a place where you can make your mark and have a real impact in travel and tech.”

We ensure that colleagues with disabilities are provided the adjustments and tools they need to participate in the job application and interview process, to perform crucial job functions, and to receive other benefits and privileges of employment.

Pre-Employment Screening

If your application is successful, your personal data may be used for a pre-employment screening check by a third party as permitted by applicable law. Depending on the vacancy and applicable law, a pre-employment screening may include employment history, education and other information (such as media information) that may be necessary for determining your qualifications and suitability for the position.