Account Manager

M&C Saatchi Group; Kuala Lumpur; On-site; MYR 60,000 - 80,000; Full time

Job summary

A global digital media agency is seeking an Account Manager to manage client relationships, ensure effective execution of communication campaigns, and lead project management efforts. The ideal candidate will have a strong background in client servicing and marketing, excellent communication skills, and proven project management abilities. This role offers an opportunity to contribute to high-quality output and maintain client satisfaction in a fast-paced environment.

Qualifications

• Proven work experience in client servicing or account management within an advertising agency or marketing firm.
• Strong understanding of marketing and advertising principles, campaign management, and digital marketing trends.
• Demonstrated project management skills with the ability to prioritize tasks.

Responsibilities

• Manage client relationships, ensuring the execution of communication campaigns.
• Develop and manage detailed project plans, monitoring campaign performance.
• Establish and maintain a comprehensive budget tracking system.

Skills

Client servicing experience

Marketing principles

Campaign management

Communication skills

Project management

Microsoft Office proficiency

Digital analytics knowledge

Interpersonal skills

Problem-solving approach

Tools

Microsoft PowerPoint

Microsoft Word

Microsoft Excel

Job description

About Us

M&C Saatchi Performance is a global digital media agency, connecting brands to people. We deliver business growth for our clients through effective, measurable, and evolving digital media strategies.

What are we looking for?
The Account Manager plays a crucial role as a bridge between the agency and its clients. This position involves managing client relationships, understanding the client's needs, and ensuring the successful execution of communication campaigns. This role requires the person to have great project management skills, coordinating with various internal and external teams to deliver high-quality output and maintain client satisfaction.

Key Responsibilities

• Client Liaison: Address client concerns, serve as a client advocate within the agency, and consistently seek feedback to improve client satisfaction.
• Campaign Management & Project Coordination: Develop and manage detailed project plans, monitoring campaign performance, and foster collaboration among teams for successful campaigns. Stay updated on marketing trends and conduct post-campaign assessments to drive improvements aligned with the client's objectives.
• Project Quality Assurance - To review deliverables against scope and to ensure quality of deliverables meet expectation.
• Budget Management: Establish and maintain a comprehensive budget tracking system, offering cost-effective solutions, contingency planning, and transparent communication with client to ensure campaign spending remains within budget constraints.
• Reporting & Communication: Ensures timely and concise client communication, actively seeks feedback for transparency improvement, conducts regular strategy reviews to align long-term goals.
• Problem Solving: Resolves issues and conflicts, collaborates with clients and teams to prevent root causes, and continually refines the resolution process through feedback, maintaining a positive client-agency relationship by conducting follow-ups and proactive issue tracking.
• Creative Briefing: Client involvement in the creative process, supports the creative team with style guides, collaborates & organizes brainstorming sessions with creative team, maintains a feedback loop with the creative team, and updates brief templates for streamlined efficiency.
• Market Research & Industry Knowledge: Keeping informed about industry trends, market conditions, and competitors, conducting research and analysis to offer clients strategic insights and recommendations.

Skills

• Proven work experience in client servicing or account management within an advertising agency or marketing firm.
• Strong understanding of marketing and advertising principles, campaign management, and digital marketing trends.
• Excellent communication and presentation skills with the ability to effectively convey complex ideas to clients.
• Demonstrated project management skills, including the ability to prioritize tasks, meet deadlines, and manage multiple projects simultaneously.
• Proficiency in using Microsoft PowerPoint, Words and Excel.
• Able to utilize digital analytics knowledge
• Exceptional interpersonal skills and the ability to build rapport with clients and internal teams.
• A proactive and solution-oriented approach to problem-solving.
• Flexibility to adapt to changing client needs and work in a fast-paced environment

Additional Description: N/A

"