Account Executive

MZ Gold Sdn Bhd; Kota Bharu; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading jewelry company based in Kota Bharu seeks a full-time Account Executive to manage client accounts and ensure customer satisfaction. Responsibilities include analyzing financial data, preparing detailed reports, and collaborating with sales teams. Ideal candidates will have a Bachelor’s degree in a related field and proficiency in financial management, accounting software, and Microsoft Office. Excellent communication and interpersonal skills, along with attention to detail and customer service, are essential.

Qualifications

• Proficiency in financial management, reporting, and data analysis.
• Strong communication and interpersonal skills for client relationships.
• Ability to work collaboratively with sales teams and departments.
• Time management and organizational skills are essential.
• Attention to detail and commitment to customer service.
• Proficient in accounting software and Microsoft Office applications.
• Experience in sales or customer service, preferably in retail/jewelry.

Responsibilities

• Manage client accounts and maintain positive customer relationships.
• Analyze financial data and prepare detailed reports.
• Ensure customer satisfaction and support sales efforts.
• Collaborate with internal departments for customer support.

Skills

Financial management

Reporting

Data analysis

Communication skills

Interpersonal skills

Time management

Organizational skills

Attention to detail

Education

Bachelor’s degree in Business, Economics, Accounting, or a related field

Tools

Accounting software

Microsoft Office

Job description

Company Description

MZ Gold Sdn Bhd (MZG) has expanded its operations significantly since its establishment in 2021. From a gold and silver factory in Kota Bharu, Kelantan, the company now operates seven jewelry shop branches across Malaysia, offering a wide range of 916 gold, silver, and jewelry items both online and in-store. MZG is known for providing pre‑loved gold with no labor costs, which looks like brand‑new pieces. The company also offers custom jewelry carving services at competitive prices, directly from its factory. At MZG, customer satisfaction is the top priority, ensuring high‑quality products and services.

Role Description

This is a full‑time, on‑site role for an Account Executive based in Kota Bharu. The Account Executive will be responsible for managing client accounts, maintaining positive customer relationships, analyzing financial data, and preparing detailed reports. The role involves ensuring customer satisfaction, supporting sales efforts, and collaborating with internal departments for streamlined customer support and account management.

Qualifications

• Proficiency in financial management, reporting, and data analysis
• Strong communication and interpersonal skills for maintaining client relationships
• Ability to work collaboratively with sales teams and other internal departments
• Time management, organizational, and multitasking capabilities
• Attention to detail with a commitment to providing exceptional customer service
• Proficiency in accounting software and Microsoft Office applications
• Prior experience in sales or customer service, preferably in the retail or jewelry industry
• Bachelor’s degree in Business, Economics, Accounting, or a related field is preferred