A&W - District Coach / Area Manager

A&W Restaurants; Kuala Lumpur; On-site; MYR 60,000 - 90,000; Full time

Job summary

A global food chain is seeking a dedicated District Coach / Area Manager in Kuala Lumpur, Malaysia. This role involves overseeing multiple restaurant locations, providing leadership, and ensuring operational excellence. You will empower and develop restaurant managers while focusing on achieving key performance indicators (KPIs). If you are passionate about people development and delivering outstanding guest experiences, this could be the perfect opportunity for you.

Qualifications

• Proven ability to lead and inspire others in a retail or fast-food environment.
• Strong focus on achieving sales and operational KPIs.
• Excellent communication and interpersonal skills.

Responsibilities

• Oversee multiple restaurant locations ensuring they meet KPIs.
• Support and develop restaurant managers and teams.
• Maintain high standards for guest experience and operational excellence.

Skills

Team leadership

Staff development

Operational management

Customer service

Job description

A&W Restaurants, a name for good food with quality, taste, and a commitment to excellence, is seeking a dedicated and dynamic District Coach / Area Manager to join our team. At A&W, we don't just serve delicious food; we cultivate outstanding talent and deliver exceptional results. If you're passionate about developing people and driving success, we want you to be part of our journey.

Overview

• As a District Coach / Area Manager at A&W Restaurants, you will be at the forefront of our growth and success. Your mission will be to lead, inspire, and drive results across multiple restaurant locations within your district. You will play a pivotal role in ensuring our teams are empowered, engaged, and dedicated to delivering an outstanding guest experience.
• Responsible for managing and leading a given district, achieving sales, profitability and inventory targets while ensuring a unique and brand relevant shopping experience.
• Oversee, coach and direct activities of Shop-in-charge person (eg. Store Managers) in the achievement of business objectives and efficient & effective store operations.

Key Responsibilities

1. To oversee a minimum of 6 stores and responsible for the district performance to meet district KPIs and operational standards.
2. Result-driven Leadership: Providing support and guidance to all Managers on operations strategies to improve performance within your districts.
3. People Development: Coach, mentor, and develop restaurant managers and their teams, fostering a culture of continuous improvement and personal growth.
4. Foster a positive working environment that encourages teamwork, open communication, and a strong sense of ownership among staff.
5. Operational Excellence: Ensure that each restaurant operates at the highest level of efficiency, maintaining A&W's standards for quality, cleanliness, and service.
6. Result-Focused: To monitor, measure and provide support on the effectiveness, efficiency, and compliance of sales building activities by the store.
7. Guest Experience: Ensuring the highest levels of customer service and supporting your employees to enable them to be accountable for delivering this.
8. Compliance & Safety: Ensure compliance of operation SOP during store opening, closing and rush activities.
9. To do structured store visitation as per Operations Manager’s requirements and area needs.