(A) Cloud Support Engineer

Idealseed Resources Sdn Bhd; Selangor; On-site; MYR 100,000 - 150,000; Full time

Job summary

A technology solution provider in Selangor is seeking a Cloud Support Engineer to join their systems engineering team. You will deliver various technology solutions, including Microsoft Cloud and virtualization technologies. Your responsibilities include troubleshooting, installation, and project support. The ideal candidate has strong communication skills and is willing to learn and handle 24x7 standby duties.

Qualifications

• Ability to work independently and without guidance.
• Experience in project implementation, deployment, and troubleshooting.
• Willingness to learn new technologies.

Responsibilities

• Provide troubleshooting solutions for software-related issues.
• Provide installation and support for technology solutions.
• Work with the project manager to deliver projects according to SOP.

Skills

Troubleshooting

Installation and configuration

Microsoft Cloud solutions

Project implementation

Multi-tasking

Communication skills

Job description

Overview

An international multi-skilled solution provider providing digital enablement services to help customers harness digital technology and innovative services to deliver powerful business outcomes.

Our customers span across industries such as financial services, TMT (Telecommunications, Media and Technology), Education, Healthcare, Retail, Government, Manufacturing and Professional services. Our focus is to engage in the dynamics of our customers vertical markets and apply the skills of our employees in modernizing key digital pillars, Data centres and Cloud services, Security and Network Infrastructure, Workspace communications and collaboration, Data and information strategies, and IT operations modernisation.

The Role: As Cloud Support Engineer, you will be joining the systems engineering team and will be focused on the delivery of a wide range of technology solutions, including innovative technologies such as: VMware and Microsoft Virtualization, Microsoft Core solutions, M365 and Azure, System Infrastructure (Server/Storage/Backup), and many other solutions to Logicalis customers on a consultative basis.

Responsibilities

• Provide troubleshooting and workaround solution for software related issue on an ongoing basis to the customer.
• Provide installation, configuration and support for technology solutions based on client requirements.
• Work with project manager to deliver the project in accordance to project management SOP.
• Provide customer support and direct quality assurance for all projects assigned by the Technical Service Manager.
• Provide 24x7 standby duty based on the duty roaster to all existing system maintenance customers.

Qualifications & Experience

• Ability to work independently, efficiently and productively without guidance.
• Ability to multi-task and meet deadlines.
• Willingness and capability of learning new technologies required for accomplishing project goals.
• Willingness to be on 24x7 standby based on duty roaster.
• Experience in project implementation, deployment and troubleshooting.
• Experience with Microsoft Cloud and Hybrid-Cloud solutions preferred.
• In depth knowledge and good understanding of software concepts.
• Strong written and verbal communication.