24/7 IT & Network Support Engineer

Scicom (MSC) Berhad; Klang City; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading IT service provider in Klang City is seeking a skilled IT support specialist to provide day-to-day technical support for desktop applications, devices, and network issues. The ideal candidate will have experience in troubleshooting, customer service, and knowledge of Windows and OS X environments. This role includes 24/7 support responsibilities and offers an attractive salary of RM3,000, performance-related bonuses, and medical coverage.

Benefits

Attractive Salary

Performance related bonus

Medical and hospitalization coverage

Qualifications

• Possesses minimum a Diploma/Degree holder in IT related disciplines.
• Excellent oral and written communication skills.
• Ability to troubleshoot and resolve issues with PCs and software.

Responsibilities

• Provide day-to-day delivery and technical support for end-users.
• Diagnosing and troubleshooting computer and network issues.
• Participate in on-call activities for 24/7 support.

Skills

IT related degree or diploma

Excellent communication skills

Customer service skills

Troubleshooting ability

Knowledge of Windows and OS X

Experience with Avaya VOIP

Knowledge of IP networks

Experience in remote support

Education

Diploma/Degree in IT

Job description

A leading IT service provider in Klang City is seeking a skilled IT support specialist to provide day-to-day technical support for desktop applications, devices, and network issues. The ideal candidate will have experience in troubleshooting, customer service, and knowledge of Windows and OS X environments. This role includes 24/7 support responsibilities and offers an attractive salary of RM3,000, performance-related bonuses, and medical coverage.