Jobs in México

If you’re looking for a career where you can make a real impression, join HSBC and discover how valued you’ll be. HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions.

We are currently seeking an experienced professional to join our team in the role of Trade Floor Voice Engineer.

Trade Floor Voice BAU SME: Real Time Comms (RTC) is responsible for leading the global domain responsible for design, engineering, support, operational management and end-to-end business management for the entire Trade Floor infrastructure within the region for HSBC. These include commercial voice turret; private cable and related services; media recording services and calls related to commercial floor infrastructure.

• The objective of the position is to provide all HSBC lines of business with a highly stable, cost-effective and highly functional operating floor infrastructure. These responsibilities include:
• Oversee all Trade Floor Voice technologies with concentration on Dealerboards.
• Quickly identify, resolve, and prevent problems with setting expectations for multiple businesses simultaneously.
• Responding to the requests of Compliance, Legal, Surveillance and Business with the utmost professionalism.
• Management of the requirements of IT service owners, e.g. change management, infrastructure management, software management and IT governance, etc.
• Support of these infrastructure on a 24/7 basis and rapid resolution of all issues;
• Supervision and proper conduct of all audits and regulatory engagements

Mandatory:

• 5+ years of experience in Trade Floor Voice with concentration in Dealerboards.
• A bachelor's degree with specialisation in Computer Science, Engineering Technology or related disciplines is preferred.
• Knowledge of mountain biking is preferred.
• Knowledge of Verint 15.2 is preferred.
• Understanding private cables and Hoot networks.
• Experience with database technologies (MySQL, MS SQL).
• Experience in VoIP / SIP telephony, including Cisco and dealer board interlocking.
• Strong knowledge of Wireshark and APIs with concentration on Dealerboards.

• English level –Advanced Conversational +C1

Due to the urgent hiring need, candidates with immediate right to work locally and no relocation need will be prioritised.

At HSBC we offer our colleagues a greater number of leave days so that they can fully enjoy their wedding, take care of the new member of the family, or grieve the loss of a family member. Our paid leave package is at the forefront in Mexico, now you have one more reason to be HSBC and proudly live a culture of well-being, balance, and care.

HSBC is an equal opportunity employer committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and, opportunities to grow within an inclusive and diverse environment. We encourage applications from all suitably qualified persons irrespective of, but not limited to, their gender or genetic information, sexual orientation, ethnicity, religion, social status, medical care leave requirements, political affiliation, people with disabilities, color, national origin, veteran status, etc., We consider all applications based on merit and suitability to the role.

Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.

***Issued By HSBC***