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Remote Global Customer Success Team Lead
Job summary
A leading tech firm in Mexico is looking for a Team Manager for Customer Success. In this remote position, you will oversee a team of Customer Success Managers, enhance customer engagement, and improve retention rates. Ideal candidates will have a strong background in Customer Success and proven leadership skills. A Bachelor's degree and experience in SaaS are essential. The role offers a collaborative environment with travel and professional development opportunities.
Benefits
Qualifications
- Experience in SaaS or software industries.
- Knowledge of revenue management and technology.
- Proficiency in multiple languages is a plus.
Responsibilities
- Develop strategies to enhance customer engagement and retention.
- Resolve escalated customer issues working closely with team members.
- Conduct regular performance reviews and feedback sessions.
Skills
Education
Tools
* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.