Remote Global Customer Success Team Lead

findojobs; Hermosillo; A distancia; MXN 400,000 - 600,000; Jornada completa

Descripción de la vacante

A leading tech firm in Mexico is looking for a Team Manager for Customer Success. In this remote position, you will oversee a team of Customer Success Managers, enhance customer engagement, and improve retention rates. Ideal candidates will have a strong background in Customer Success and proven leadership skills. A Bachelor's degree and experience in SaaS are essential. The role offers a collaborative environment with travel and professional development opportunities.

Servicios

Personal learning and development budget of USD 2,000 per year

Annual compensation review

Recognition rewards

Maternity and paternity leave

Employee Assistance Programme

Formación

• Experience in SaaS or software industries.
• Knowledge of revenue management and technology.
• Proficiency in multiple languages is a plus.

Responsabilidades

• Develop strategies to enhance customer engagement and retention.
• Resolve escalated customer issues working closely with team members.
• Conduct regular performance reviews and feedback sessions.

Conocimientos

Customer Success expertise

Analytical skills

Communication skills

Team management

Problem-solving

Educación

Bachelor's degree in Business, Communication or STEM

Herramientas

Data analysis software

Descripción del empleo

A leading tech firm in Mexico is looking for a Team Manager for Customer Success. In this remote position, you will oversee a team of Customer Success Managers, enhance customer engagement, and improve retention rates. Ideal candidates will have a strong background in Customer Success and proven leadership skills. A Bachelor's degree and experience in SaaS are essential. The role offers a collaborative environment with travel and professional development opportunities.