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QA Specialist - iGaming & Customer Experience (Remote)
Job summary
A global business is seeking a passionate QA Agent to enhance customer experience through rigorous quality assurance practices. You will ensure every customer interaction meets high standards by conducting audits, providing feedback, and improving team performance. The role requires experience in the iGaming or gambling industry, strong analytical skills, and the ability to work independently in a remote environment. Join us to contribute to an impactful and dynamic team culture where your insights matter.
Benefits
Qualifications
- Experience in iGaming or gambling industry is essential.
- Proven experience in a customer support or QA role.
- Strong analytical skills for problem-solving.
Responsibilities
- Drive best practices and consistency within the Customer Support team.
- Conduct regular QA audits of solved tickets.
- Deliver actionable feedback through coaching and team discussions.
Skills
* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.