Customer Success Manager

Titan; A distancia; MXN 1,749,000 - 2,187,000; Jornada completa

Descripción de la vacante

An innovative SaaS startup is seeking a Customer Success Manager to oversee client onboarding and training while building strong customer relationships. The ideal candidate will have 2–4 years of experience in customer success roles, excellent communication skills, and familiarity with Salesforce. This position offers competitive compensation and the flexibility of remote work, making it a fantastic opportunity for personal and professional growth.

Servicios

Flexible remote work

Competitive compensation package

Professional growth opportunities

Formación

• 2–4 years of experience as a Customer Success Manager or Technical Account Manager in a SaaS company.
• Strong verbal and written communication skills, customer-facing abilities.
• Proven experience with upsell/cross-sell opportunities.

Responsabilidades

• Manage client onboarding, training, and adoption.
• Improve customer relationships to maximize product value.
• Analyze usage data to drive retention strategies.

Conocimientos

Customer onboarding

Communication skills

Problem-solving

Sales collaboration

Technical expertise

Educación

Bachelor's degree in Computer Science, Industrial Engineering, Business or equivalent

Herramientas

Salesforce

Descripción del empleo

Customer Success Manager – TITAN

Join TITAN, a no-code, fast-paced startup in the Salesforce ecosystem, as a Customer Success Manager in North America.

As a Customer Success Manager, you will manage client onboarding, expansions, and renewals while leveraging technical expertise with a strategic business mindset to build strong customer relationships and identify growth opportunities.

Responsibilities

• Serve as the primary point of contact for assigned customers, ensuring seamless onboarding, training, and adoption.
• Lead discovery meetings with key users and stakeholders from customers and partners to position Titan as a core system and focus on maximizing its value.
• Build strong relationships with key stakeholders to drive engagement and long‑term success.
• Identify upsell and expansion opportunities by aligning product capabilities with customer needs.
• Analyze customer usage data to proactively address risks and drive retention strategies.
• Conduct regular business reviews and proactively address issues to drive customer satisfaction and retention.

Qualifications

• 2–4 years of proven experience as a Customer Success Manager or Technical Account Manager in a SaaS company.
• Excellent verbal and written communication skills with strong customer‑facing abilities.
• Experience in identifying upsell / cross‑sell opportunities and working closely with Sales.
• Hands‑on experience with onboarding and implementation processes of Salesforce or other CRMs.
• A can‑do approach with strong problem‑solving skills and the ability to work under pressure.
• Fluent in English; additional languages are a plus.
• Ability to work remotely across EST/PST time zones.
• Bachelor's degree in Computer Science, Industrial Engineering, Business or equivalent experience.

Why Join TITAN?

• Work with a dynamic and innovative team in a fast‑growing SaaS startup.
• Collaborate with industry‑leading clients and gain exposure to cutting‑edge technologies.
• Enjoy the flexibility of remote work and a healthy work‑life balance.
• Competitive compensation package and opportunities for professional growth and development.
• Referrals increase your chances of interviewing at TITAN by 2x.

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