Remote Travel Advisor

Sweetcarolinatravels; A distancia; MXN 200,000 - 400,000; Jornada completa

Descripción de la vacante

A travel agency is seeking a customer service representative to engage with clients, provide updates on bookings, and resolve inquiries with empathy. The ideal candidate has strong communication skills and a love for travel. With fully remote flexibility, this role offers exclusive travel perks and opportunities for professional development. Join a community-driven team that values connection and meaningful interactions with travelers.

Servicios

Fully remote flexibility

Exclusive travel perks

Professional development

Community culture

Formación

• Strong written and verbal communication skills.
• Experience in customer service—ideally in travel, tourism, or hospitality.
• High attention to detail with strong organizational and follow-through habits.
• Tech-savvy and quick to adapt to new systems and booking tools.
• Genuine love for travel and helping others design unforgettable journeys.

Responsabilidades

• Engage with client inquiries across email, phone, and messaging channels.
• Support travelers with booking updates, modifications, and cancellations.
• Provide accurate insights on destinations and agency procedures.
• Follow up to confirm trip details and gather feedback.
• Resolve concerns with empathy and commitment to client satisfaction.

Conocimientos

Strong written and verbal communication skills

Experience in customer service

Attention to detail

Tech-savvy

Passion for travel

Descripción del empleo

Key Responsibilities

• Engage with client inquiries across email, phone, and messaging channels with timely, polished communication.

• Support travelers with booking updates, modifications, cancellations, and special requests.

• Provide accurate, up-to-date insights on destinations, travel documents, and agency procedures.

• Follow up to confirm trip details and gather feedback post-travel.

• Resolve concerns with empathy, efficiency, and a commitment to client satisfaction.

Benefits

• Fully remote flexibility — work from anywhere and design a schedule that aligns with your lifestyle.

• Exclusive travel perks and access to industry-only discounts.

• Professional development through ongoing training, mentorship, and team support.

• Community culture where passion for travel, connection, and meaningful memories drives everything we do.

What We’re Looking For

• Strong written and verbal communication skills.

• Experience in customer service—ideally in travel, tourism, or hospitality.

• High attention to detail with strong organizational and follow-through habits.

• Tech-savvy and quick to adapt to new systems and booking tools.

• A genuine love for travel and helping others design unforgettable journeys.