Luxury Travel Consultant – Customer Experience

Prestige Travel Agency by Mich; A distancia; MXN 200,000 - 400,000; Jornada completa

Descripción de la vacante

A leading travel service provider is seeking a Travel Experience Specialist (Luxury & Leisure) for a fully remote position to assist clients in planning exceptional travel experiences. This role demands strong communication and organizational skills, as you will provide professional support through various digital channels, ensuring client satisfaction and effective booking management. The ideal candidate has a passion for travel and experience in customer service, with flexible scheduling and supportive team culture offered.

Servicios

Flexible work schedule options

Career development and advancement opportunities

Travel-related perks and industry discounts

Formación

• Proven experience in customer service, preferably in travel.
• Ability to manage multiple client requests effectively.
• Familiarity with digital communication platforms.

Responsabilidades

• Provide responsive and professional customer support via phone, email, and online messaging.
• Assist clients with leisure and luxury travel reservations.
• Communicate essential travel details and agency guidelines.
• Monitor bookings to ensure accuracy and client satisfaction.
• Resolve client questions or concerns effectively.
• Maintain organized records and update internal systems.

Conocimientos

Strong communication and interpersonal skills

Customer service experience in travel or hospitality

Ability to work independently in a remote environment

High level of organization and attention to detail

Comfortable using digital tools and booking platforms

Passion for travel and creating positive client experiences

Descripción del empleo

About the Position

Prestige Travel Agency by Mich is looking for a Travel Experience Specialist (Luxury & Leisure) to support clients in planning and managing exceptional travel experiences. This fully remote role focuses on delivering high-quality service, personalized support, and smooth coordination for clients before, during, and after their trips.

You will work closely with clients to ensure their travel needs are handled with professionalism, attention to detail, and a commitment to excellence—while working from the comfort of your home.

What You’ll Do

• Provide responsive and professional customer support via phone, email, and online messaging
• Assist clients with leisure and luxury travel reservations, itinerary updates, and special accommodations
• Communicate essential travel details, documentation requirements, and agency guidelines
• Monitor bookings to ensure accuracy and follow up to confirm client satisfaction
• Resolve client questions or concerns with care and a solutions-focused mindset
• Maintain organized records and update internal systems as needed

What We’re Looking For

• Strong communication and interpersonal skills
• Customer service experience in travel, hospitality, or a related field preferred
• Ability to work independently in a remote environment
• High level of organization and attention to detail
• Comfortable using digital tools, booking platforms, and communication software
• Passion for travel and creating positive client experiences

Why Join Us

• Fully remote position (work from anywhere within approved locations)
• Flexible work schedule options
• Career development and advancement opportunities
• Travel-related perks and industry discounts
• Collaborative and supportive team culture with training provided

Equal Opportunity Employer

Prestige Travel Agency by Mich is proud to be an equal opportunity employer and welcomes applicants from diverse backgrounds.