Remote Travel Advisor

Sweetcarolinatravels; A distancia; MXN 200,000 - 400,000; Jornada completa

Descripción de la vacante

A leading travel agency is seeking a dedicated customer service agent to engage with clients through various channels, provide booking support, and offer insights on travel details. The position offers fully remote flexibility and exclusive travel perks. Ideal candidates will have strong communication skills, a background in travel or hospitality, and a passion for helping others create unforgettable journeys. Join our team for professional development and a vibrant community culture dedicated to travel.

Servicios

Fully remote flexibility

Exclusive travel perks

Professional development opportunities

Community culture focused on travel

Formación

• Strong written and verbal communication skills.
• Experience in customer service, ideally in travel, tourism, or hospitality.
• High attention to detail with strong organizational and follow-through habits.
• Tech-savvy and quick to adapt to new systems and booking tools.
• A genuine love for travel and helping others design unforgettable journeys.

Responsabilidades

• Engage with client inquiries across email, phone, and messaging channels.
• Support travelers with booking updates, modifications, and cancellations.
• Provide accurate insights on destinations and agency procedures.
• Confirm trip details and gather feedback post-travel.
• Resolve concerns with empathy and commitment to client satisfaction.

Conocimientos

Strong written and verbal communication skills

Customer service experience

High attention to detail

Tech-savvy

Genuine love for travel

Descripción del empleo

Key Responsibilities

• Engage with client inquiries across email, phone, and messaging channels with timely, polished communication.

• Support travelers with booking updates, modifications, cancellations, and special requests.

• Provide accurate, up-to-date insights on destinations, travel documents, and agency procedures.

• Follow up to confirm trip details and gather feedback post-travel.

• Resolve concerns with empathy, efficiency, and a commitment to client satisfaction.

Benefits

• Fully remote flexibility — work from anywhere and design a schedule that aligns with your lifestyle.

• Exclusive travel perks and access to industry-only discounts.

• Professional development through ongoing training, mentorship, and team support.

• Community culture where passion for travel, connection, and meaningful memories drives everything we do.

What We’re Looking For

• Strong written and verbal communication skills.

• Experience in customer service—ideally in travel, tourism, or hospitality.

• High attention to detail with strong organizational and follow-through habits.

• Tech-savvy and quick to adapt to new systems and booking tools.

• A genuine love for travel and helping others design unforgettable journeys.