Travel Reservations Specialist – Premium Card Members

American Express; Ciudad de México; Híbrido; MXN 200,000 - 400,000; Jornada completa

Descripción de la vacante

A leading financial services company in Ciudad de México is seeking a Travel Consultant to provide exceptional customer service in a dynamic call center environment. The ideal candidate will deliver personalized travel solutions and support premium card members, requiring excellent communication skills and flexibility to work nights and weekends. This position offers a competitive salary, bonus incentives, and a supportive benefits package including medical and wellness resources.

Servicios

Competitive base salaries

Bonus incentives

Comprehensive medical, dental, vision benefits

Flexible working model

Career development opportunities

Formación

• Very high levels of written and verbal communication are required.
• Experience in tourism, travel, or cruise and tours.
• Ability to succeed in a result-focused environment.

Responsabilidades

• Deliver world-class customer service in a high-volume travel call environment.
• Create new bookings and service existing travel arrangements.
• Consult to understand customer needs and personalize experiences.

Conocimientos

Excellent written and verbal communication

High-end customer service experience

Active listening skills

Basic geography knowledge

Computer literacy

Herramientas

MS Office

Descripción del empleo

A leading financial services company in Ciudad de México is seeking a Travel Consultant to provide exceptional customer service in a dynamic call center environment. The ideal candidate will deliver personalized travel solutions and support premium card members, requiring excellent communication skills and flexibility to work nights and weekends. This position offers a competitive salary, bonus incentives, and a supportive benefits package including medical and wellness resources.