Manager Technology Operations Support

American Express; Ciudad de México; Presencial; MXN 1,465,000 - 1,832,000; Jornada completa

Descripción de la vacante

A global financial services company in Mexico City is seeking a qualified candidate with over 8 years in software development and experience in production support. The ideal candidate will have a strong background in Java or Python, and domain knowledge of Card Payments systems is essential. This role offers competitive salaries, flexible working arrangements, and comprehensive benefits including medical and wellness support.

Servicios

Competitive base salaries

Bonus incentives

Comprehensive medical, dental, vision, life insurance

Flexible working model

Generous paid parental leave

Free access to wellness centers

Free counseling support

Career development opportunities

Formación

• Preferably a BS or MS degree in computer science, computer engineering, or other technical discipline.
• 8+ years of software experience with good understanding of either Java or Python language.
• Experience with CI/CD environment and tools is a plus.

Responsabilidades

• Designs, develops and maintains technology systems for use by external and internal customers.
• Oversees system performance monitoring and identifies issues.
• Investigates and resolves critical incidents and problems.
• Implements remedies and preventative measures.
• Manages application maintenance and performance tuning.
• Directs service support activities and application retirement.
• Collaborates with cross-functional teams for quality standards.
• Drives continuous service improvement and maintains best practices.
• Coordinates disaster recovery testing and leads reviews.

Conocimientos

Production support

Team leadership

System performance monitoring

Root cause analysis

Mentoring and coaching

Understanding of Cards Payments systems

Educación

BS or MS degree in computer science or a technical discipline

Herramientas

Java

Python

CI/CD tools

Descripción del empleo

You Lead the Way. We’ve Got Your Back.

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.

Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

How will you make an impact in this role?

The Enterprise Technology Services organization partners with every part of the American Express business to power the company’s growth and innovation with trust and efficiency, and drive competitive differentiation with speed, by supporting the delivery and operations of technology capabilities, platforms, and services globally. Specifically, the team is responsible for the company’s technology engineering, architecture, and infrastructure, providing 24x7 support to ensure an uninterrupted, high-quality experience for external customers and internal colleagues. It also encompasses product management for core enterprise platforms, as well as technology risk and information security; enterprise data governance and platforms; and digital product and design across the American Express enterprise.

Responsibilities

• We are looking for strong production support and experience leading teams. High-level role description designs, develops and maintains technology systems for use by external and internal customers.
• Oversees system performance monitoring and proactively identifies and resolves complex issues to ensure optimal functionality.
• Investigates and resolves critical incidents and problems in systems and services, including root cause analysis.
• Implements remedies and preventative measures to maintain and enhance system integrity.
• Manages application maintenance, including performance tuning, major enhancements, comprehensive backup and recovery processes, and developing and deploying preventative maintenance procedures.
• Directs service support activities, including advanced access control, application installation, and retirement of outdated systems.
• Monitors quality standards of documentation and reporting.
• Collaborates with cross-functional teams to ensure adherence to quality standards during development and implementation phases.
• Drives continuous service improvement by developing and maintaining best practices and knowledge repositories.
• Coordinates disaster recovery testing and leads post-implementation reviews to ensure system resilience.
• Able to work on shift duty (8 hour day shift between 8AM - 8PM) in a 24/7 support organization.
• Must have Domain knowledge of Cards Payments systems.
• Understanding of E2E workflows of Authorization Approval and clearing & reconciliation processes.

Minimum Qualifications

• Preferably a BS or MS degree in computer science, computer engineering, or other technical discipline.
• 8+ years of software experience with good understanding of either Java or Python language.
• Experience with CI/CD environment and tools is a plus.
• Mentoring and coaching the team.

We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:

• Competitive base salaries
• Bonus incentives
• Support for financial-well-being and retirement.
• Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need.
• Generous paid parental leave policies (depending on your location)
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
• Free and confidential counseling support through our Healthy Minds program
• Career development and training opportunities

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.