Customer Care Specialist – Financial Services

American Express; Ciudad de México; Híbrido; MXN 400,000 - 550,000; Jornada completa

Descripción de la vacante

A global financial services company is looking for a customer service representative to manage client accounts and provide assistance. The role requires fluency in English, strong communication, and a passion for delivering exceptional service. You will be responsible for contacting clients with overdue accounts, enhancing customer experience, and meeting quality goals. The position offers competitive salaries, bonus incentives, and various benefits to support well-being.

Servicios

Competitive base salaries

Bonus incentives

Flexible working model

Comprehensive medical, dental, vision benefits

Career development opportunities

Formación

• Must have the ability to prioritize and adapt to an ever-changing environment.
• Quick learner and resilient to work in a fast-paced setting.
• Ability to demonstrate initiative and drive results.

Responsabilidades

• Contact clients with overdue accounts to secure settlements.
• Deliver world-class customer service over the phone.
• Build relationships and enhance customer experience.

Conocimientos

English language fluency

Strong customer service skills

Excellent verbal, written and interpersonal communication skills

Critical and analytical thinking

Organizational skills

Proficient with MS Word and Excel

Descripción del empleo

A global financial services company is looking for a customer service representative to manage client accounts and provide assistance. The role requires fluency in English, strong communication, and a passion for delivering exceptional service. You will be responsible for contacting clients with overdue accounts, enhancing customer experience, and meeting quality goals. The position offers competitive salaries, bonus incentives, and various benefits to support well-being.