Premium Travel Concierge — Hybrid & Growth Opportunities

American Express; Ciudad de México; Híbrido; MXN 200,000 - 400,000; Jornada completa

Descripción de la vacante

A leading financial services company in Mexico City is seeking a Travel Consultant to deliver exceptional customer service in a high-volume contact center. In this role, you will assist Premium Card Members in creating memorable travel experiences and providing high-end customer service. The ideal candidate has a background in travel or hospitality, excellent communication skills in English, and can navigate various computer applications. This position offers a competitive salary, benefits, and flexible working arrangements.

Servicios

Competitive base salaries

Bonus incentives

Medical, dental, vision insurance

Flexible working model

Career development and training opportunities

Formación

• High-end customer service or sales experience in tourism, travel, or related fields.
• Proficient in navigating computer applications and personal devices.
• Ability to work nights and weekends.

Responsabilidades

• Deliver world-class customer service in a high-volume travel call environment.
• Create new bookings and service existing arrangements for Premium Card Members.
• Provide personalized travel experiences for customers.

Conocimientos

Exceptional customer service

Active listening skills

Communication in English

Basic geography knowledge

Herramientas

MS Office

Descripción del empleo

A leading financial services company in Mexico City is seeking a Travel Consultant to deliver exceptional customer service in a high-volume contact center. In this role, you will assist Premium Card Members in creating memorable travel experiences and providing high-end customer service. The ideal candidate has a background in travel or hospitality, excellent communication skills in English, and can navigate various computer applications. This position offers a competitive salary, benefits, and flexible working arrangements.