Representante de Atención al Cliente — Modelo Híbrido y Desarrollo

American Express; Ciudad de México; Presencial; MXN 50,000 - 200,000; Jornada completa

Descripción de la vacante

A global financial services leader seeks a Customer Service Representative in Mexico City. This role emphasizes delivering excellent customer experiences, solving issues effectively, and identifying improvements. Candidates should possess strong communication skills, flexibility for rotating shifts, and a bachelor’s degree or ongoing studies. Bilingual (English/Spanish) candidates are preferred. The company offers competitive salaries, benefits for holistic well-being, and opportunities for career development.

Servicios

Competitive base salaries

Bonus incentives

Comprehensive medical, dental, vision benefits

Flexible working model

Career development opportunities

Formación

• Flexibility to work 8 hours/5 days per week on day and evening schedules.
• 1+ year of customer service experience required.
• Bilingual proficiency in English/Spanish is preferred.

Responsabilidades

• Deliver a great customer experience in every interaction.
• Identify customer pain points and share improvement ideas.
• Encourage digital adoption and self-service use.

Conocimientos

Flexibility to work rotating schedules

Strong communication skills

Ability to manage difficult conversations

Basic proficiency using digital tools

Problem-solving skills

Educación

Bachelor’s degree or ongoing university studies

Herramientas

CRMs

Descripción del empleo

A global financial services leader seeks a Customer Service Representative in Mexico City. This role emphasizes delivering excellent customer experiences, solving issues effectively, and identifying improvements. Candidates should possess strong communication skills, flexibility for rotating shifts, and a bachelor’s degree or ongoing studies. Bilingual (English/Spanish) candidates are preferred. The company offers competitive salaries, benefits for holistic well-being, and opportunities for career development.