Bilingual Customer Care Specialist (English/Spanish)

American Express; Ciudad de México; Híbrido; MXN 200,000 - 400,000; Jornada completa

Descripción de la vacante

A leading financial services company in Ciudad de México seeks a Customer Care Professional to provide exceptional service and support to Card Members. The role involves handling high volumes of inbound calls while addressing customer needs, building loyalty, and exceeding performance targets. Candidates should possess strong communication skills in English and Spanish, along with resilience and technical savvy. This position offers a competitive salary, bonus incentives, and various benefits including flexible work arrangements.

Servicios

Competitive base salaries

Bonus incentives

Comprehensive medical, dental, vision benefits

Flexible working model

Career development opportunities

Formación

• Effective communication in English and Spanish to deepen client relationships.
• Ability to manage stressful customer interactions with a positive attitude.
• Competence in navigating multiple computer systems.

Responsabilidades

• Deliver extraordinary service on high volume of inbound calls.
• Tailor unique solutions to Card Members' needs.
• Meet and exceed performance goals and metrics.

Conocimientos

Strong written and communication skills

Resilience

Technical savvy

Integrity

Driven to please

Descripción del empleo

A leading financial services company in Ciudad de México seeks a Customer Care Professional to provide exceptional service and support to Card Members. The role involves handling high volumes of inbound calls while addressing customer needs, building loyalty, and exceeding performance targets. Candidates should possess strong communication skills in English and Spanish, along with resilience and technical savvy. This position offers a competitive salary, bonus incentives, and various benefits including flexible work arrangements.