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NetSuite - Senior Principal Implementation Consultant
Job summary
A leading global software provider in Mexico is seeking a NetSuite Functional Consultant. This role is responsible for delivering implementation services to customers, ensuring their satisfaction by optimizing business operations. The ideal candidate will have over 8 years of experience with a consulting firm and strong decision-making skills. A bachelor's degree in a relevant field is required, with a master's being a plus. This position will involve direct interaction with clients and the management of a full customer portfolio, ensuring timely and effective solutions.
Qualifications
- 8+ years' experience with a consulting firm or software provider.
- 3+ years in a NetSuite Functional Consultant role.
Responsibilities
- Providing implementation services to new and existing NetSuite customers.
- Documenting and validating customer's business requirements.
- Configuring/customizing the NetSuite application.
- Conducting consulting sessions and documenting them.
- Attending internal project meetings and providing status updates.
Skills
Education
The NetSuite Functional Consultant is responsible for delivering implementation services to NetSuite customers in a post‑sales context. Collaborating with the Consulting Delivery team, the role involves swiftly assessing customer needs, devising innovative solutions, and implementing them to ensure customer satisfaction. A key focus is helping customers optimize their business operations, continuously enhancing their satisfaction and loyalty. You'll work with tight timelines and manage a full customer portfolio.
- Career Level – IC3
- Providing implementation services to new and existing NetSuite customers.
- Documenting and validating customer's business requirements and mapping them to NetSuite functionality.
- Configuring/customizing the NetSuite application to meet customer's business requirements.
- Conducting consulting sessions and documenting them with meeting minute summaries.
- Attending internal project meetings and providing status updates on progress of activities and deliverables.
Contributes to delivery excellence by documenting solutions best practices and participates in the NetSuite SME program. Also supports the sales cycle when needed.
Contribute to internal knowledge base and stay updated with new product upgrades.
The consultant can handle most situations independently and have a passion for customer service, skilled in problem‑solving, decision‑making, and implementing solutions in the NetSuite environment. Also, is adept at documenting and escalating issues as necessary.
The role requires strong decision‑making abilities, including influencing customers to modify current business practices and managing scope and expectations with the customer.
The consultant should have strong communication and presentation skills, and the ability to establish credibility and rapport with stakeholders. Serve as a trusted advisor communicating effectively with functional and technical stakeholders.
Ideally, should have 8+ years' experience with a consulting firm or software provider, and 3+ years in a NetSuite Functional Consultant role.
Bachelor's degree, preferably in Accounting, Business Management, Industrial Engineer, or Management Information Systems. A master's degree or post‑graduate is a plus.
* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.