Ops Sup Analyst 1 - C09 - CIUDAD DE MEXICO

Citi; Ciudad de México; Presencial; MXN 200,000 - 400,000; Jornada completa

Descripción de la vacante

A leading financial services company is seeking an Ops Sup Analyst 1 for operations support services in Ciudad de México. Responsibilities include business analysis, project management, and liaison work with various stakeholders. Ideal candidates should possess a Bachelor's degree and be proficient in Microsoft Office and SQL environments. Strong communication and problem-solving skills are essential. This entry-level position offers a great opportunity to start a career in operations within a reputable firm.

Formación

• Previous relevant experience preferred.
• Proficient in Microsoft Office.
• General knowledge of client reporting across the industry and competitors.
• Working knowledge of SQL environments and database queries.
• Proven organization and time management skills.

Responsabilidades

• Perform business analysis and documentation of Client Reports.
• Provide status updates for project participants.
• Serve as liaison between key business stakeholders and technology.
• Create and facilitate training sessions and demos.
• Manage project plans and act as project manager.

Conocimientos

Microsoft Office proficiency

Problem-solving skills

Decision-making skills

Clear verbal communication

Clear written communication

Time management skills

Educación

Bachelor's degree or equivalent experience

Herramientas

SQL environments

Descripción del empleo

The Ops Sup Analyst 1 is an entry-level position responsible for providing operations support services, including but not limited to record/documentation maintenance, storage & retrieval of records, account maintenance, imaging and the opening of accounts in coordination with the Operations - Core Team. Additionally, the Ops Sup Analyst 1 serves as the liaison between operations staff, relationship managers, project managers, custodians and clients. The overall objective of this role is to provide day-to-day operations support in alignment with Citi operations support infrastructure and processes.

Responsibilities

• Perform business analysis and documentation of the current and future state of Client Reports and Advices (client communication letters, notices, and confirms)
• Provide regular status updates for all project participants and create presentations for steering committee updates
• Work with various Legal & Compliance teams to obtain sign-off on all regulatory business requirements
• Serve as primary liaison between the key business stakeholder and technology, including recommending business priorities by advising stakeholders on options, risks, costs, prioritizations, and delivery timelines
• Recommend business priorities by advising stakeholders on options, risks, costs, prioritizations, and delivery timelines
• Create and facilitate training sessions, webcast demos and write User Acceptance Test scripts and business scenarios against specified requirements
• Create, manage and maintain project plans and act as the project manager for all follow ups across various departments
• Work on multiple projects in parallel focusing on continued delivery of regulatory client deliverables, such as legal statements/performance reporting/advices/letters/notices
• Fulfilling the clients’ necessities while providing an exceptional client experience is the expected behavior from all our employees and it will be measured by specific metrics.
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

Qualifications

• Previous relevant experience preferred
• Proficient in Microsoft Office
• General knowledge of client reporting across the industry and our competitors
• Working knowledge of SQL environments and database queries
• Proven organization and time management skills
• Demonstrated problem-solving and decision-making skills
• Consistently demonstrates clear and concise written and verbal communication skills

Education

• Bachelor’s degree/University degree or equivalent experience

This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.

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