Implementation Resource Coordinator

SpotOn; Ciudad de México; Presencial; MXN 200,000 - 400,000; Jornada completa

Descripción de la vacante

A tech company focused on empowering restaurants is seeking an Implementation Resource Coordinator in Mexico City. This role is essential in coordinating client onboarding and installations, managing scheduling of technicians, and facilitating communication across teams. Ideal candidates will possess strong organizational skills and have a high school diploma, with a preference for a bachelor's degree. The position offers a dynamic work environment where fast-paced and collaborative efforts make a positive impact.

Formación

• 0–2 years of relevant experience.
• Comfortable communicating across teams and managing multiple concurrent tasks.
• Strong organizational and administrative skills.

Responsabilidades

• Support scheduling of technicians or field engineers for appointments based on availability.
• Maintain and update documentation, installation calendars, and internal tracking systems.
• Communicate with internal and external teams to confirm availability and timelines.

Conocimientos

Organizational skills

Communication skills

Ability to manage multiple tasks

Educación

HS Diploma or equivalent

Bachelor’s degree in Business Administration, Operations, or related field

Herramientas

Salesforce

NetSuite

CRM platforms

Descripción del empleo

About SpotOn

We’re not just building restaurant tech—we’re giving independent restaurants the tools to compete and win. From our award-winning point-of-sale to AI-powered profit tools, everything we do helps operators boost profit, work smarter, and keep their best people. And every solution is backed by real humans who actually give a sh*t about helping restaurants succeed.

• Named the #1 Restaurant POS by G2 (Fall 2025), based on ratings from real users
• Rated the top-rated point-of-sale (POS) for restaurants, bars, retail, and small businesses by Capterra users
• Awarded Great Places to Work and Built In’s Best Workplaces for multiple years running

We move fast, care hard, and fight for independent restaurant operators to do what they love, and love doing it. If you’re looking to make an impact with heart and hustle, SpotOn is the place for you.

POSITION PURPOSE

The Implementation Resource Coordinator plays a vital support role in coordinating the timely execution of client onboarding and installations. This individual is responsible for supporting resource allocation, scheduling logistics, and facilitating communication across delivery teams and external vendors. The role ensures that internal resources are aligned to meet delivery timelines and operational milestones.

ESSENTIAL FUNCTIONS

Scheduling & Resource Coordination

• Support scheduling of technicians or field engineers for appointments based on availability, skillset, and project priority.
• Maintain and update documentation, installation calendars, and internal tracking systems.

Communication & Logistics

• Communicate with internal and external teams to confirm availability, readiness, and timelines.
• Handle routine communication with clients regarding appointment confirmations.
• Support shipment tracking and elevate delivery issues to Resource Managers.

MINIMUM QUALIFICATIONS

• 0–2 years of relevant experience.
• Comfortable communicating across teams and managing multiple concurrent tasks.
• Strong organizational and administrative skills.
• Familiarity with scheduling tools (e.g., Salesforce, NetSuite, or CRM platforms).

EDUCATION REQUIREMENTS

• HS Diploma or equivalent required.
• Bachelor’s degree in Business Administration, Operations, or a related field preferred.

SpotOn is an equal employment opportunity employer. Qualified candidates are considered for employment without regard to race, religion, gender, gender identity, sexual orientation, national origin, age, military or veteran status, disability, or any other characteristic protected by applicable law.

SpotOn is an e-verify company.