General Manager jobs in Italy

Here at BizAway, we Deliver the Future of Travel. 😎

We are a solid international company with strong ambitions and great expertise. With a focus on sustainability 🌱, on a daily basis we support companies enabling them to improve their travel management through our constantly evolving services and solutions, always characterized by our tech attitude and smart and innovative processes. 🚀

We know that success comes from People and deserves to be recognized.👫Proactivity and Reliability, Kindful collaboration and communication are the core values of our Solution Culture.

If you like challenges and would love to be part of one of the fastest growing B2B scale-up then BizAway is the company you have been looking for. 🤩

We are looking for a driven and enthusiastic Business Travel Consultant (m/w/d), who desires to contribute to the growth and success of our Service Team.

As our Business Travel Consultant, you will be the primary point of contact for our corporate clients, dedicated to crafting seamless travel experiences that prioritize efficiency, cost-effectiveness, and safety. Your core responsibilities include:

• Comprehensive Travel Management: Expertly booking and managing all travel services, including flights, trains, hotels, and car rentals, while securing the most advantageous solutions in terms of both price and convenience.
• Proactive Customer Support: Offering continuous assistance to travelers at every stage of their journey—before, during, and after—and promptly addressing any requests or unforeseen circumstances such as delays, cancellations, or modifications.
• Strategic Consulting and Optimization: Guiding clients on optimal travel policies and leveraging our platform to streamline processes and maximize cost savings.
• Decisive Problem Solving: Swiftly and proactively resolving intricate situations or emergencies, consistently ensuring the highest level of client satisfaction.

• Extensive Industry Experience: A minimum of 10 years of professional experience within the dynamic and fast‑paced Travel Industry is essential. This experience should encompass a broad understanding of various travel sectors and market trends.
• Deep GDS Proficiency: Profound and hands‑on knowledge of major Global Distribution Systems (GDS) such as Amadeus, Galileo, and/or Sabre is a mandatory requirement. This includes advanced skills in booking, ticketing, and managing complex travel itineraries through these systems.
• Diverse Sector Background: Prior working experience in a travel agency, airline, or bedbank is highly valued. This diverse background indicates a comprehensive understanding of different operational models and client needs within the travel ecosystem.
• Bilingual Communication Skills: Excellent knowledge of English and one of these languages (Italian or Spanish or Portuguese or German or French). The ability to articulate complex information clearly and concisely in both languages is paramount.
• CRM System Acumen: While not strictly required, prior knowledge and experience with Customer Relationship Management (CRM) systems are considered a significant advantage. Familiarity with CRM platforms demonstrates an understanding of customer data management and relationship building, which can contribute to enhanced client satisfaction and operational efficiency.

• Highly organized and detail‑oriented, with the ability to work effectively under pressure.
• A natural problem‑solver, skilled in navigating complex situations.
• Tech‑savvy and proficient with digital tools, demonstrating a keen interest in technology.
• Multilingual abilities are a plus.

📄 Contract type: Permanent
🕓 Working hours: Full‑time – 40h/week, with rotating shifts that may include night shifts, weekends, and public holidays.
🏠 Hybrid: Smart Working Policy (2 days remotely and 3 in the office) and great offices in Europe
💰 Salary: Starting from level 4th and above, with a range of 25K to 35K, in accordance with the National Collective Agreement for the Commerce sector (CCNL Commercio)
💼 Equity in the company (stock options plan)
✈ A seat on a scale‑up with skyrocketing growth
📈 Development of your entrepreneurial spirit, having the chance to implement real impact business decisions
🌍 Multicultural and international team
🙌 Collaborative and smart environment to work and learn
🍻 Free coffee to kick‑start your day and free beers to celebrate together

The company ensures equal employment opportunities and pay transparency for all individuals, in compliance with Article 3 of the Italian Constitution, Legislative Decree 198/2006 (Equal Opportunities Code), Law 162/2021, EU Directive 2006/54/EC, and the more recent EU Directive 2023/970 on pay transparency. The selection process is open without any discrimination based on gender, age, sexual orientation, gender identity, disability, ethnic origin, personal beliefs, or religion. Candidates are invited to review the privacy notice pursuant to Article 13 of EU Regulation 2016/679 (GDPR) and Legislative Decree 196/2003, as amended by Legislative Decree 101/2018.