General Manager jobs in United States

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The person in this role is responsible for assisting the General Manager in all duties and functions required for efficient operation. They will be responsible for the consistent delivery of the brand experience and for achieving financial targets and business needs.

Reports to: Hotel General Manager

1. Lead, align, and appropriately represent the spirit of hospitality.
2. Act as the lead for hotel operations in the absence of the GM and/or other department supervisors.
3. Support the GM with hiring, training, and developing hotel staff, including through one-on-one coaching.
4. Assist the GM and sales team in achieving revenue and expense targets.
5. Identify and resolve all guest complaints and issues professionally, promptly, and effectively through direct interactions, empowering staff, and/or through available tools/resources.
6. Work with the GM to identify and address guest service opportunities and obstacles.
7. Ensure effective interdepartmental coordination to enhance performance and morale.
8. Communicate guest feedback and survey results to departments in a timely manner.

• Minimum 5 years of prior hotel operations management experience.
• Supervisory experience is mandatory.
• Previous experience as a Function Manager (Guest Service, Rooms Division, F&B, etc.).
• Able to work a flexible schedule, including some evenings, weekends, and holidays if needed.
• Excellent analytical and decision-making skills.
• Strong communication and time management skills.