Jobs at Hilton Worldwide, Inc. in Germany

A Front Desk Supervisor serving Hilton brands is dedicated to ensuring exceptional guest experiences and working collaboratively with team members. The ideal candidate should possess the following attributes:

• Experience in Front Office operations within the hotel, leisure, or retail sectors
• Strong commercial awareness and sales skills
• Calm, organized work ethic with the ability to prioritize and meet deadlines
• Excellent supervisory, interpersonal, and communication skills
• Passion for delivering outstanding guest service
• Fluent in Italian and English

Preferred additional qualifications include:

• Relevant supervisory or management certification, diploma, or degree

Hilton is a leading global hospitality company offering a range of accommodations from luxury hotels and resorts to extended-stay suites and mid-priced hotels. With nearly a century of service, Hilton is committed to providing exceptional guest experiences worldwide. Our vision is to fill the earth with the light and warmth of hospitality, uniting us as a team to create memorable experiences every day. Our team members are at the heart of this mission.

We are an Equal Opportunity Employer, including AA, Disabled, and Veterans.

The Front Desk Supervisor oversees all activities at the hotel front desk, including check-in/check-out, guest requests, concierge services, and promoting in-house activities.

• Supervise front desk operations during your shift to maintain high standards
• Ensure team knowledge of hotel products, services, pricing, and promotions, including VIP and special events
• Inform the team of any VIP guests or special events
• Monitor appearance standards and performance, emphasizing training and teamwork
• Maximize revenue through upselling and marketing initiatives
• Handle guest requests, inquiries, and complaints promptly and effectively
• Maintain a professional and welcoming front desk environment

Experience in management or supervisory roles in hospitality

Employment Type: Full-Time

Vacancy: 1

Job code: J-18808-Ljbffr