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CRM Technical Architect – Manager/Group Manager

At Avanade, we see how the power of Dynamics 365 shapes the future of businesses every day. By combining our unmatched Microsoft knowledge with our creative approach to innovation and strong industry knowledge, we create a lot of opportunities for Microsoft, our clients, and for you. Avanade has countless paths for you to pursue. One of them is sure to lead to your unique version of success.

As a CRM Technical Architect, you’ll be considered a learned professional that applies your subject matter expertise to design and implement CRM solutions for our clients across all phases of Avanade’s projects. You will be responsible for overseeing the design and delivery of full SDLC of CRM solutions to clients, often across workstreams. You will have the ability to scale across projects as capacity allows. Additionally, you will be responsible for translating high-level strategy into more localized strategy and operational objectives for your team(s). You will be responsible for working with Client Stakeholders to set the vision, technical direction, and solution shaping of their Microsoft CRM technology stack. This role provides the opportunity to work for Microsoft’s #1 partner, with an unrivaled focus on personal development and training in both technology and softer consulting skills.

Together we do what matters.

What you’ll do

1. Oversee team’s work across all phases of Avanade projects (e.g., Plan, Analyze, Design, Build and Test)
2. Direct efforts to defining technical, operational, and user requirements
3. Review and improve conceptual architecture and technical solutions designs
4. Oversee partnership and coordination between customers, IT staff, and business partners to ensure high quality and timely resolution of customer issues
5. Hold your team(s) accountable to project quality standards through KPI identification and testing plan
6. Own partnership with cross-functional technology and design teams to ensure consistent, beneficial client interaction and solution delivery
7. Take an active role in sales activities and planning as required

Skills and experiences

1. Ability to understand large, complex Ms Dynamics CRM / Power Platform solutions and the business benefits they deliver
2. Extensive experience with Microsoft Dynamics 365 Customer Engagement and its first-party applications and the Power Platform (Canvas Apps, Power Automate Flow)
3. Experience working in a Software as a Service (SaaS) environment, Azure (PaaS, Azure Functions, Azure Logic Apps, Service Bus, etc.)
4. Putting together both data migration and integration strategies.
5. Consulting with external clients on complex projects, including in leadership roles
6. Working with global teams on CRM technology implementation and maintenance projects.

About you

Characteristics that can spell success for this role:

1. Consultative, collaborative, relationship builder
2. Resilient, adaptable, flexible
3. Intellectually curious and passionate about tech
4. Client-centric attitude
5. Passion for learning and development

Enjoy your career

Some of the best things about working at Avanade:

1. Pathway to work on industry leading programs of work
2. Opportunity to work with global customers
3. A people-first culture that supports innovation to push teams in new directions
4. Quickly turn your ideas to human impact by cultivating a team that will help clients unlock what’s next
5. Real-time access to technical and skilled resources globally

A great place to work

As you bring your skills and abilities to Avanade, you’ll get distinctive experiences, limitless learning, and ambitious growth in return. As we continue to build our diverse and inclusive culture, we become even more innovative and creative, helping us better serve our clients and our communities. You’ll join a community of smart, supportive collaborators to lift, mentor, and guide you, and to lean on your expertise. You get a company purpose-built for business-critical, leading-edge technology solutions, committed to improving the way humans work, interact, and live. It’s all here, so take a closer look!

We work hard to provide an inclusive, diverse culture with a deep sense of belonging for all our employees. Visit our Inclusion & Diversity page.

Create a future for our people that focuses on:

1. Expanding your thinking
2. Experimenting courageously
3. Learning and pivoting

Inspire greatness in our people by:

Accelerate the impact of our people by:

1. Amazing the client
2. Prioritizing what matters
3. Acting as one

Learn more

To learn more about the types of projects our team works on, check out these case studies:

1. What matters to Rathbones is people-first workplace experiences and sustainability
2. Ventilator Challenge UK manufactures 20 years’ worth of ventilators in 12 weeks to help save lives

Interested in knowing what’s going on inside Avanade? Check out our blogs:

1. Avanade Insights – exchange ideas that drive tomorrow’s innovation
2. Inside Avanade – explore what life is like working at Avanade

Computer Software & Networking 51-100 employees

Avanade is the leading provider of innovative digital and cloud services, business solutions and design-led experiences delivered through the power of people and the Microsoft ecosystem. Our professionals bring bold, fresh thinking combined with technology, business and industry expertise to help fuel transformation and growth for our clients and their customers. Avanade has 30,000 digitally connected people across 24 countries, bringing clients the best thinking through a collaborative culture that honors diversity and reflects the communities in which we operate. Majority owned by Accenture, Avanade was founded in 2000 by Accenture LLP and Microsoft Corporation. Learn more at www.avanade.com.