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Sales Retail Associate
Résumé du poste
A logistics firm in Yogyakarta is seeking Customer Service agents to support international operations. Candidates should hold a Diploma or Bachelor’s degree and be fluent in English. The role involves handling inquiries and ensuring service quality during night shifts in a remote setting. Ideal applicants have strong communication skills and at least one year of experience in logistics.
Qualifications
- Minimum one year of experience in the logistics industry.
- Spanish fluency preferred for specific roles.
- Comfortable working in a remote environment and on night shifts.
Responsabilités
- Handle pre‑sales and after‑sales inquiries via call and email.
- Manage customer inquiries, consultation request, order tracking, and complaints.
- Ensure service quality meets SLA/KPI targets.
- Communicate clearly and professionally in every interaction.
Connaissances
Formation
Our client in the logistics industry is hiring Customer Service agents to support international operations. The role requires night shifts, remote connectivity worldwide, handling pre‑sales and after‑sales inquiries, ensuring SLA/KPI targets.
- Handle pre‑sales and after‑sales inquiries via call and email
- Manage customer inquiries, consultation request, order tracking, and complaints
- Ensure service quality meets SLA/KPI targets
- Communicate clearly and professionally in every interaction
Minimum qualifications:
- Diploma or Bachelor’s degree in any major
- Fluent in English; Spanish fluency preferred for specific roles
- Minimum one year of experience in the logistics industry
- Strong resistance to pressure and ability to stay motivated under challenging situations
- Strong sense of responsibility, attention to detail, and excellent communication skills
- Comfortable working in a remote environment and on night shifts
* Le salaire de référence se base sur les salaires cibles des leaders du marché dans leurs secteurs correspondants. Il vise à servir de guide pour aider les membres Premium à évaluer les postes vacants et contribuer aux négociations salariales. Le salaire de référence n’est pas fourni directement par l’entreprise et peut pourrait être beaucoup plus élevé ou plus bas.