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End-to-End Operations & Service Manager
Job summary
A premium bathroom products company in Indonesia is seeking an Operations & Service Manager responsible for overseeing the operational flow post-sale. This hands-on leadership role requires managing logistics, warehouse operations, and after-sales support while coordinating with various internal teams. The ideal candidate should possess strong experience in operations and demonstrate excellent communication and problem-solving skills under pressure. Fluency in Bahasa Indonesia and strong English proficiency are necessary.,
Qualifications
- 5–10+ years in operations, logistics, supply chain, or service management.
- Experience in interiors, sanitary ware, or similar physical-goods businesses.
- Proven experience managing warehouse operations and on-the-ground teams.
- Exposure to imported goods and international suppliers.
Responsibilities
- Own the end-to-end operational flow from confirmed order to final delivery.
- Ensure smooth coordination between sales, warehouse, logistics, and service functions.
- Manage and supervise the Warehouse Manager and warehouse operations.
- Coordinate inbound shipments from factories to Indonesia.
- Oversee after-sales cases and technical issues.
- Build and maintain SOPs, trackers, and simple dashboards.
Skills
* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.