Remote Database Support Engineer (EMEA)

Supabase; Remote; IDR 1.333.555.000 - 1.666.945.000; Full time

Job summary

A leading database support company is seeking a Database Support Engineer to assist customers with PostgreSQL issues. This role involves troubleshooting complex problems, providing proactive support, and mentoring junior staff. The ideal candidate will have 6+ years in technical support, strong PostgreSQL knowledge, and experience with cloud hosting. The position is fully remote, offering competitive benefits including health coverage and flexible work arrangements.

Benefits

Fully Remote Work

ESOP (Equity Ownership)

Tech Allowance

100% Health Benefits for Employees

Annual Off-Sites

Flexible Work

Professional Development Allowance

Qualifications

• 6+ years in technical support, backend engineering, or SRE.
• Deep knowledge of PostgreSQL internals and performance.
• Experience troubleshooting complex setups, including distributed systems.

Responsibilities

• Investigate and resolve advanced customer issues.
• Provide proactive advice for workload optimization.
• Communicate empathetically with diverse customer users.

Skills

Technical support

PostgreSQL

SQL optimization

Troubleshooting

Cloud hosting (AWS)

Linux environments

Job description

A leading database support company is seeking a Database Support Engineer to assist customers with PostgreSQL issues. This role involves troubleshooting complex problems, providing proactive support, and mentoring junior staff. The ideal candidate will have 6+ years in technical support, strong PostgreSQL knowledge, and experience with cloud hosting. The position is fully remote, offering competitive benefits including health coverage and flexible work arrangements.