Computer Science à Brésil

• Help users with tech issues like computer glitches and network problems.
• Organize and prioritize tech support requests for efficient resolution.
• Ensure computers and software are updated and secure.
• Keep users informed about tech updates and provide training when needed.
• Work on ongoing projects to improve tech services and systems.
• Create, update, and enforce Standard Operating Procedures (SOPs) related to IT Asset Management, covering procurement, deployment, maintenance, renewal, disposal, and auditing processes
• Develop, implement, and continuously improve IT Asset Management (ITAM) processes to ensure compliance with organizational policies and regulatory requirements
• Oversee the reliability and security of internal operations through continuous monitoring, regular maintenance, systematic backups, and thorough health checks of all IT systems.
• Lead the IT Asset Management process, including strategic planning, efficient procurement, and meticulous inventory control, to ensure all IT assets are effectively managed throughout their lifecycle.
• Implement robust security measures and protocols to protect organizational data and IT assets from potential threats and vulnerabilities.
• Develop and maintain a comprehensive IT asset database, documenting the acquisition, usage, maintenance, and decommissioning of assets.
• Conduct regular audits of IT assets to verify compliance with licensing agreements and to identify opportunities for cost savings and optimization.
• Design and execute disaster recovery plans and procedures to minimize downtime and data loss in case of system failures or security breaches.
• Stay informed about the latest trends and developments in IT asset management and cybersecurity, adopting best practices to enhance organizational security posture.
• Collaborate with the infrastructure and development teams to ensure seamless integration of security practices and asset management into the company’s overall IT strategy.
• Provide training and guidance to staff on IT security best practices and responsible asset usage, fostering a culture of security awareness and accountability across the organization.

REQUIREMENTS :

• Bachelor’s degree in computer science is advantageous
• Minimum of 3 years in service delivery, preferably in a multi-national environment for IT technical and help desk areas
• Ability to multitask and handle high volumes in a fast-paced and demanding environment
• Strong interpersonal and communication skills
• Strong knowledge of Windows operating systems, Microsoft Office Suite, and other common software applications
• Be accountable and prepared to address or support any cyber related concerns and issues
• Familiarity with network protocols, LAN/WAN, switches, and wireless technologies
• Including familiarity with Virtualization technologies like Proxmox and OpenStack
• Experience in supporting and troubleshooting applications related to HRMS, finance, and internal business processes.
• Familiarity with Google Cloud and Microsoft Teams, indicating experience with cloud-based collaboration and productivity tools.
• Familiarity with email servers and webmail applications
• Respond to IT helpdesk tickets, diagnose problems, and resolve technical issues in a timely manner
• Educate end-users on IT best practices and guidelines to enhance productivity and security
• Troubleshoot network connectivity issues, both wired and wireless, and ensure network availability
• Assist with workstation setups, software installations, configurations, and troubleshooting
• Fungsi pekerjaan
  Teknologi Informasi