DRSC Global Technology Monitoring Systems Engineer

Deloitte PLT; Daerah Khusus Ibukota Jakarta; On-site; IDR 200.000.000 - 300.000.000; Full time

Job summary

A multinational professional services firm in Jakarta seeks a Systems Engineer to enhance service delivery through analytics and automation. The role involves managing enterprise monitoring systems and requires a Bachelor’s in Computer Science with at least 2 years of IT experience. Candidates should have a working knowledge of ServiceNow and IT governance principles. This position promises opportunities for career growth in a dynamic environment.

Qualifications

• 2 or more years of IT experience with technical knowledge of networks and applications.
• Knowledge of service management principles and ITIL certification preferred.
• Ability to use reporting tools for data collection and interpretation.

Responsibilities

• Identify opportunities to enhance customer service through automation.
• Manage operations for enterprise monitoring systems.
• Develop and maintain knowledge of relevant tools.

Skills

IT experience

ServiceNow knowledge

Effective communication

Education

Bachelor’s Degree in Computer Science or equivalent

Job description

DRSC Global Technology Monitoring Systems Engineer

Location: Kuala Lumpur, MY

Title: DRSC Global Technology Monitoring Systems Engineer

At Deloitte, our purpose is to make an impact that matters for our clients, our people, and the communities we serve. We believe we have a responsibility to be a force for good, and WorldImpact is our portfolio of initiatives focused on making a tangible impact on society’s biggest challenges and creating a better future. We strive to advise clients on how to deliver purpose‑led growth and embed more equitable, inclusive as well as sustainable business practices. Hence, we seek talented individuals driven to excel and innovate, working together to achieve our shared goals. We are committed to creating positive work experiences that foster a culture of respect and inclusion, where diverse perspectives are celebrated, and everyone is recognised for their contributions. Ready to unleash your potential with us? Join the winning team now!

Work you’ll do

Deloitte Global is the engine of the Deloitte network. Our professionals reach across disciplines and borders to develop and lead global initiatives. We deliver strategic programs and services that unite our organization.

Responsibilities

Responsibilities include:

• Identify opportunities to further enhance customer service and service delivery through automation and analytics
• Consult with internal customers regarding the monitoring services capabilities and best practices for utilisation.
• Support and facilitate the Incident Management Process through collaboration with Technical Operations Centre.
• Manage and maintain operations and maintenance for the suite of enterprise monitoring systems in line with Change Management processes.
• Author, update and deliver reporting using the systems reporting capabilities in line with application services, IT teams and stakeholders needs.
• Author, update and deliver monitoring dashboards in line with requests from internal teams and stakeholders.
• Direct and manage the identification and resolution of technical problems associated to monitoring systems.
• Routinely review monitoring systems and services to ensure reliability, stability, security and disaster recovery of the monitoring systems.
• Facilitate and implement continual improvement to provide ongoing value of the monitoring services to the business.
• Develop and maintain a detailed knowledge of relevant tools to support the business in meeting customer expectations and service requirements.
• Work with vendor support management.

The Team

Deloitte Technology works at the forefront of technology development and processes to support and protect Deloitte around the world. In this truly global environment, we operate not in "what is" but rather "what can be" to help Deloitte deliver and connect with its clients, its communities, and one another in ways not previously conceived.

Qualifications

Required:

• Bachelor’s Degree/College Diploma in Computer Science or equivalent industry experience.
• At least 2 years of broad-based IT experience with technical knowledge of network, environmental, hardware, storage, operating systems and applications.
• Knowledge of ServiceNow functionality.
• Knowledge of service management principles and how to apply them, ITIL v3 or v4 certification preferred.
• Ability to use reporting tools to collect data and to provide output with basic interpretation.
• Demonstrates basic understanding of IT Governance concepts and ability to ask appropriate questions to adhere to governance.
• Communicates effectively with stakeholders and team members regarding technical concepts.
• Consistency in updating ServiceNow tickets and establish ticket driven approach.

Preferred:

• At least 7 years of broad-based IT experience with technical knowledge of network, environmental, hardware, storage, operating systems and applications.

Due to volume of applications, we regret only shortlisted candidates will be notified. Candidates will only be contacted by authorised Deloitte Recruiters via firm’s business contact number or business email address.

Requisition ID: 110493

In Malaysia, the services are provided by Deloitte and other related entities in Malaysia ("Deloitte in Malaysia"), which are affiliates of Deloitte Southeast Asia Ltd. Deloitte Southeast Asia Ltd is a member firm of Deloitte Touche Tohmatsu Limited. Deloitte in Malaysia, which is within the Deloitte Network, is the entity that is providing this Website.