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Sur place
GBP 30 000 - 40 000
Il y a 9 jours
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Community Delivery Manager - Drive Last‑Mile Excellence
Evri
Crewe
Sur place
GBP 30 000 - 40 000
Plein temps
Il y a 9 jours

Résumé du poste

A leading delivery company is looking for a Community Delivery Manager in Crewe. In this role, you will ensure the smooth final mile of parcel delivery by engaging with self-employed couriers and focusing on customer satisfaction. Responsibilities include monitoring performance metrics, improving service delivery through data insights, and managing courier onboarding. Ideal candidates should have coaching experience and effective problem-solving skills. Join us to grow with our ambitious team!

Qualifications

  • Proven experience in coaching individuals or teams.
  • Effective negotiation and interpersonal skills.
  • Ability to adapt communication style across stakeholders.

Responsabilités

  • Drive continuous improvement using data to enhance service delivery.
  • Monitor performance metrics including speed of service.
  • Enhance the delivery experience through effective courier engagement.
  • Manage onboarding of couriers for full coverage.
  • Collaborate with teams to resolve customer concerns.

Connaissances

Coaching
Problem-solving
Negotiation skills
Interpersonal skills
Communication
Description du poste
A leading delivery company is looking for a Community Delivery Manager in Crewe. In this role, you will ensure the smooth final mile of parcel delivery by engaging with self-employed couriers and focusing on customer satisfaction. Responsibilities include monitoring performance metrics, improving service delivery through data insights, and managing courier onboarding. Ideal candidates should have coaching experience and effective problem-solving skills. Join us to grow with our ambitious team!

* Le salaire de référence se base sur les salaires cibles des leaders du marché dans leurs secteurs correspondants. Il vise à servir de guide pour aider les membres Premium à évaluer les postes vacants et contribuer aux négociations salariales. Le salaire de référence n’est pas fourni directement par l’entreprise et peut pourrait être beaucoup plus élevé ou plus bas.