Hybrid IT Support Analyst — Customer-Focused Tech Expert

The Hbp Group; Peterborough; On-site; GBP 25,000 - 30,000; Full time

Job summary

A leading IT support company in Peterborough is seeking a Software Support Analyst to join their award-winning team. This role is vital for providing top-tier support and technical clarity to customers, ensuring issues are resolved effectively. Ideal candidates will have helpdesk experience, strong Windows knowledge, and a passion for customer service. The company offers extensive benefits, including hybrid working and a commitment to personal development for a rewarding career path.

Benefits

28 days of holiday plus bank holidays

Free lunches

Hybrid working options

Enhanced maternity and paternity pay

Personal development plans

Qualifications

• 1+ year helpdesk experience or ticketing system experience.
• Basic Windows network troubleshooting skills.
• Excellent customer service and communication skills.
• Ability to work as part of a team or independently.

Responsibilities

• Respond to incoming customer phone calls and emails.
• Resolve tickets to a high standard and investigate root causes.
• Maintain records of customer interactions.
• Contribute to team goals and work on small customer projects.

Skills

Helpdesk experience

Windows network troubleshooting

Communication skills

Problem-solving skills

Customer service

Education

AAT Level 2 qualification or equivalent

Tools

SQL Server

Job description

A leading IT support company in Peterborough is seeking a Software Support Analyst to join their award-winning team. This role is vital for providing top-tier support and technical clarity to customers, ensuring issues are resolved effectively. Ideal candidates will have helpdesk experience, strong Windows knowledge, and a passion for customer service. The company offers extensive benefits, including hybrid working and a commitment to personal development for a rewarding career path.