Community Delivery Manager FTC

Evri; Crewe; On-site; GBP 30,000 - 40,000; Full time

Job summary

A leading delivery company is looking for a Community Delivery Manager in Crewe. In this role, you will ensure the smooth final mile of parcel delivery by engaging with self-employed couriers and focusing on customer satisfaction. Responsibilities include monitoring performance metrics, improving service delivery through data insights, and managing courier onboarding. Ideal candidates should have coaching experience and effective problem-solving skills. Join us to grow with our ambitious team!

Qualifications

• Proven experience in coaching individuals or teams.
• Effective negotiation and interpersonal skills.
• Ability to adapt communication style across stakeholders.

Responsibilities

• Drive continuous improvement using data to enhance service delivery.
• Monitor performance metrics including speed of service.
• Enhance the delivery experience through effective courier engagement.
• Manage onboarding of couriers for full coverage.
• Collaborate with teams to resolve customer concerns.

Skills

Coaching

Problem-solving

Negotiation skills

Interpersonal skills

Communication

Job description

Were Hiring! Community Delivery Manager - Stoke

We have an exciting opportunity for a Fixed Term Community Delivery Manager to join our fast-growing team in Stoke

As a Community Delivery Manager , you’ll be responsible for ensuring the final mile of our parcel journey runs smoothly – putting customers and clients at the heart of everything you do. You’ll lead performance across delivery units by supporting, developing and engaging our network of self‑employed and SE+ couriers.

This is a great time to be joining us! We are growing year on year, with ambitious plans for future growth and we would love to give you the opportunity to grow with us.

Interested? Take a look at the below to understand what you’ll be doing in your role as a Community Delivery Manager at Evri!

• Driving continuous improvement, using data and management insights (MI) to improve service delivery.
• Monitoring and improving performance metrics, including Speed of Service, Next Day, C2C, Collections, Claims / Enquiries, and more.
• Minimising customer enquiries by enhancing the delivery experience through effective courier engagement and communication.
• Capacity management – interviewing, selecting, and onboarding couriers to ensure full round coverage.
• Building sustainable courier coverage to reduce risk and meet growing delivery demands.
• Maintaining cost leadership by managing courier fees, ad‑hoc payments, and local asset use.
• Collaborating with delivery units and customer service teams to resolve concerns and improve satisfaction.

Still Interested? Great News! We are looking for :

• A valid UK driving licence.
• Proven experience in coaching, supporting, and motivating individuals or teams.
• Confident in problem‑solving and building effective contingency plans.
• Adaptability – able to flex your communication style across different stakeholders.
• Effective negotiation and interpersonal skills.