Community Delivery Manager - Drive Last‑Mile Excellence

Evri; Crewe; On-site; GBP 30,000 - 40,000; Full time

Job summary

A leading delivery company is looking for a Community Delivery Manager in Crewe. In this role, you will ensure the smooth final mile of parcel delivery by engaging with self-employed couriers and focusing on customer satisfaction. Responsibilities include monitoring performance metrics, improving service delivery through data insights, and managing courier onboarding. Ideal candidates should have coaching experience and effective problem-solving skills. Join us to grow with our ambitious team!

Qualifications

• Proven experience in coaching individuals or teams.
• Effective negotiation and interpersonal skills.
• Ability to adapt communication style across stakeholders.

Responsibilities

• Drive continuous improvement using data to enhance service delivery.
• Monitor performance metrics including speed of service.
• Enhance the delivery experience through effective courier engagement.
• Manage onboarding of couriers for full coverage.
• Collaborate with teams to resolve customer concerns.

Skills

Coaching

Problem-solving

Negotiation skills

Interpersonal skills

Communication

Job description

A leading delivery company is looking for a Community Delivery Manager in Crewe. In this role, you will ensure the smooth final mile of parcel delivery by engaging with self-employed couriers and focusing on customer satisfaction. Responsibilities include monitoring performance metrics, improving service delivery through data insights, and managing courier onboarding. Ideal candidates should have coaching experience and effective problem-solving skills. Join us to grow with our ambitious team!