Technical Manager à United States

Job Title: AV Technical Project Manager

Salary: 32k - 45k

Description:

The role of the Technical Project Manager is to be a leader within the Operations Department. He/she is the strongest technical figurehead within the team. He/she manages and strengthens the delivery of all projects within the business and executes the company's core values at all times.

Working hours are 9am - 5.30pm, full-time on-site.

About Us:

My client is a leading UK AV and UC integrator based in Reading, Berkshire. Established in 1999, they have provided thousands of clients with reliable, cost-effective AV and UC solutions for collaboration, presentation, and communication spaces.

Their team includes design consultants, engineers, AV project managers, programmers, and technicians dedicated to providing the best audio-visual solutions across the UK. They collaborate with well-known brands to enhance customer experiences and innovate in how people work and communicate.

The Team:

The Operations Department manages online deliveries, service contracts with premier customers, and the execution of projects from site surveys to installations, utilizing both in-house and subcontracted engineers.

Must Haves:

• Solution Design and Technical Checks
• High technical understanding of all company products and services
• Attend supplier and vendor training to stay updated on technology and products
• Obtain manufacturer certifications to enhance company standing
• Identify knowledge gaps and work with management to address them
• Manage projects with administrative support, ensuring excellent customer service, quality, and margin protection
• Handle approximately 30 projects per month, including large projects exceeding 100k
• Ensure service contract standards and SLAs are met, with proper logging
• Manage in-house and external engineers, including insurances, vehicles, and PPE
• Demonstrate comprehensive understanding of products, services, and business processes
• Manage project margins and budgets
• Ensure quality of equipment, cables, quotes, and engineer adherence to standards
• Organize and deliver projects alongside administrative staff
• Prepare technical specifications, cable schedules, and drawings as required
• Keep R&M and training up to date
• Manage service contracts proactively to ensure customer satisfaction and repeat business