UK Customer Sales Development Manager - Legal Tech SaaS Leader

RecruitmentRevolution.com; City Of London; Hybrid; GBP 65,000 - 75,000; Full time

Job summary

A dynamic legal tech firm in London is seeking a Customer Development Manager to drive revenue growth and deepen client relationships. In this hybrid role, you will leverage your SaaS sales expertise to identify cross-sell opportunities within the existing customer base. The ideal candidate will have a proven track record in the legal industry and strong skills in Salesforce CRM. Join a supportive team offering competitive salaries along with fantastic benefits including unlimited leave and flexible working arrangements.

Benefits

Flexible working

Unlimited leave

Private medical, dental and life insurance

Free barista-made espresso drinks

Team building events

Qualifications

• Experience in the legal industry with practice management and accounting software.
• Demonstrated IT/SaaS sales success, meeting or exceeding targets.
• Skilled in assessing customer needs and building trusted relationships.

Responsibilities

• Drive revenue growth by uncovering cross-sell opportunities.
• Deepen relationships with current clients and identify their evolving needs.
• Work closely with Account Managers to analyze usage patterns.

Skills

SaaS/IT Sales – Legal Industry Experience

Salesforce CRM Experience

Consultative Sales & Account Management

Education

Bachelor's in Business, Marketing, or related field

Job description

Are you ready to help shape the future of legal tech? At Actionstep, we’re transforming how law firms work, and we’re looking for a dynamic Customer Development Manager to join our UK team.

The Role at a Glance:

UK Customer Sales Development Manager – Hybrid – London (Kings Cross)
£65,000 – £75,000 Base, £170,000 OTE – Plus Great Benefits & Perks

Company

Actionstep is a comprehensive legal business management platform for midsize law firms. We are a fast‑growing, dynamic SaaS business with a global customer base and team.

Your Background / Skills

• SaaS/IT Sales – Legal Industry Experience
• Salesforce CRM Experience
• Consultative Sales & Account Management – Upsell, Cross‑sell

Who we are

Actionstep is a pioneer in the development and sale of software‑as‑a‑service (SaaS) products, specialising in the delivery of Legal Practice Management software. We are a fast‑growing, dynamic business with a global customer base and team.

The Sales Team plays a crucial role in forging strong customer and partner relationships that drive our business goals. We create a powerful first impression of Actionstep – one that truly reflects our product and value.

We clearly communicate how Actionstep empowers law firms to succeed by giving them the time and freedom to focus on what they do best: being lawyers.

We continuously sharpen our sales methodology and capabilities to ensure a high‑performing, future‑ready sales function.

The Customer Development Manager Role

As Customer Development Manager, you’ll drive revenue growth by uncovering cross‑sell opportunities within our existing customer base. You’ll deepen relationships with current clients, identify evolving needs, and position the right add‑ons or upgrades to maximise value, retention, and satisfaction.

Working closely with Account Managers and Customer Success, you’ll analyse usage patterns, surface insights, and proactively recommend solutions.

This role bridges service and sales – ensuring clients get the most from Actionstep while informing product and marketing with real customer trends.

About You

• Experience in the legal industry, ideally with practice management and accounting software
• Demonstrated IT/SaaS sales success, consistently meeting or exceeding targets
• Skilled in assessing customer needs, building trusted multi‑level relationships, and driving/closing opportunities
• Experienced Salesforce CRM user
• Excellent communicator with strong presentation, verbal and written skills; confident engaging customers and internal teams and able to say “no” when needed
• Proven relationship builder
• Strong negotiator
• Proactive problem solver with strong technical aptitude and the ability to resolve issues resourcefully
• Strategic thinker who understands business goals, analyses data, identifies opportunities, and develops growth plans
• High energy, positive attitude, strong work ethic, self‑directed, and effective in fast‑paced environments
• Able to work autonomously and as a strong team contributor
• Effective time manager with ability to juggle multiple work streams

Desirable

• Formal sales training/certification (e.g., SPIN, Challenger), and/or a Bachelor's in Business, Marketing, or related field

What we offer in return

• Further develop and grow your sales technique with the support and sponsorship of your sales leadership
• Flexible working
• Unlimited leave
• Competitive salary
• Pension contributions
• Private medical, dental and life insurance
• Socials, lunches and team‑building events
• Outstanding office in Kings Cross, with free barista‑made espresso drinks and free beer on tap
• Relaxed and friendly team who genuinely care about and trust one another
• Fantastic training and development opportunities

If you’re driven, curious, and excited by the idea of helping customers unlock more value every day, we’d love to hear from you. This is your chance to step into a high‑impact role, collaborate with brilliant people, and grow with a fast‑scaling SaaS leader.

Don’t wait – apply now and help us power the next chapter of legal tech innovation.