TAM (Technical Account Manager) Manager

NatWest Group; Remote; GBP 80,000 - 100,000; Full time

Job summary

A leading financial services organization is seeking a TAM Manager to lead a team of Technical Account Managers. In this role, you will ensure customers understand product specifications and operational capabilities. Key responsibilities include managing client relationships, driving B2B SaaS programs, and defining TAM strategy. Ideal candidates will have extensive vendor-side experience in managing technical relationships and a proven track record in delivering successful programs. This position aims for remote-first flexibility.

Qualifications

• Extensive vendor-side experience of managing B2B technical relationships.
• Ability to coordinate multiple programs of work with various clients.
• Demonstrated track record of delivering B2B SaaS programs.
• Experience managing and mentoring high-performing technical teams.
• Strong understanding of clients' commercial challenges to provide technical solutions.

Responsibilities

• Lead the TAM team across multiple client deliverables.
• Define and implement the Boxed TAM strategy.
• Own all technical client relationships and communication.
• Drive pre-sales technical scoping for BaaS opportunities.
• Project & Delivery leadership, governance, and reporting.

Skills

Vendor-side experience managing B2B technical relationships

Ability to coordinate multiple programs of work

Excellent planning and reporting skills

Experience managing and mentoring technical teams

Ability to understand client commercial challenges

Steering product roadmap based on client input

Job description

Join NatWest Boxed as our TAM Manager

In this role you'll manage a team of TAMs (Technical Account Managers) and ensure that customers understand Boxed product specifications, operational capabilities, timelines and other plans.

What you'll be responsible for:

• Leading the TAM team across multiple parallel client deliverables
• Defining and implementing the Boxed TAM strategy, scaling the function to support growth targets
• Ownership of all technical client relationships and communication channels for all Product, Technical, and Delivery discussions
• Owner of the Client Implementation Plan (and feeding into the overall NatWest Boxed integrated plan)
• Driving pre-sales technical scoping and resource estimation for multi-million pound BaaS opportunities
• First point of escalation for TAM team - bringing in SMEs only when needed (to minimise distraction from core delivery)
• Project & Delivery Leadership, Governance, and Reporting

What makes you a great fit (skills/knowledge required)

• Extensive vendor-side experience of managing B2B technical relationships (covering products and delivery) with large corporate clients
• Ability to coordinate multiple programs of work with multiple clients
• Excellent planning and reporting skills, demonstrated by a successful track record of delivering B2B SaaS programs of work
• Proven experience managing and mentoring a high-performing technical team of TAMs, including hiring and performance management
• Amazing ability to understand a client's commercial challenges and translate into technical solutions that can be delivered by Boxed using current and planned functionality
• Ability to help steer product roadmap based on real client / customer interactions (by providing input to Product Managers)

It would be great if you also had:

• A strong understanding of BaaS and Embedded finance markets (across Savings and Lending)

Hours: 35

Job Posting Closing Date:

19/12/2025

Ways of Working: Remote First